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People Energy Review

People Energy are an electricity retailer serving the needs of customers in Victoria. Here's what you need to know before deciding whether to switch to People Energy.

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CHOICE staff
CHOICE staff

People Energy supply electricity to over 9,000 customers throughout Victoria, and pride themselves on providing simple products that are easy to understand, with above average customer service.

People Energy is a privately held company established in 2012, but it is unknown whether the company is wholly Australian owned. The head office is located in Melbourne, Victoria, and neither the organisation nor its product are carbon neutral.

As People Energy does not generate the electricity they sell, nor do they own any power generation plants, they are most likely supplied by the National Electricity Market. This means their product is from a mix of renewable and non-renewable sources.

Contact information for People Energy

peopleenergy.com.au

1300 788 970

Which states does People Energy supply?

CHOICE Expert rating on People Energy

CHOICE Verdict on People Energy

Environment

  • People Energy does not own any power stations, as the company is a retailer only, not a generator.
  • The company does not offer GreenPower or other carbon offsets.
  • People Energy did not meet 2016's Renewable Energy Target requirements.

Customer service

  • 156 customers (1.7% of the company's overall base) made complaints against People Energy in 2018/19, according to data from the Australian Energy Regulator.
  • 93% of customer service calls made to the company were answered within 30 seconds in 2017/18.
  • The average wait time for a call is 77 seconds.
  • 2% of calls made to People Energy are abandoned before being answered.

People Energy prices

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