Elysian Energy sells electricity to more than 7500 households. It puts a lot of emphasis on household solar and the financial benefits of its feed-in tariffs, but its green electricity score is still relatively low for a few reasons.
On this page:
- Which states does Elysian Energy supply?
- CHOICE Expert rating on Elysian Energy
- CHOICE verdict on Elysian Energy
- Elysian Energy's energy sources
Elysian is an Australian-owned private company established in 2019, with head offices in Melbourne and a call centre in Brisbane. Elysian sells electricity in Queensland, New South Wales, Victoria, South Australia and the ACT.
Elysian has no plans to introduce promotions or significant discounts for certain customers, including loyalty points. Instead, it aims to make sure everyone pays consistently low rates. However, it does offer referral discounts for existing customers, and it also provides monthly billing options rather than quarterly.
Contact details for Elysian Energy
- elysianenergy.com.au
- 1300 870 300
CHOICE Expert rating on Elysian Energy
CHOICE verdict on Elysian Energy
Environmental
- Elysian Energy encourages customers to install household solar.
- Incentives include feed-in tariffs.
- Elysian buys energy from the open market where coal still dominates and as a result, has no clear plans to end coal use by 2030.
- Elysian has not taken an active stance on strong climate policy.
Customer service
- 39 (0.5%) of Elysian Energy's customers lodged complaints against the company in 2020–21.
- 87% of calls made to Elysian are answered within 30 seconds.
- The average wait time for a call is 39 seconds.
- 3.8% of callers hang up before their call is answered according to 2020–21 AER customer service data.
