Discover Energy sells electricity and gas to almost 6000 households. It's an IT-focused retailer that claims to use a number of different technologies, including smart technologies, to rework energy delivery methods in Australia and improve sustainability.
On this page:
- Which states does Discover Energy supply?
- CHOICE Expert rating on Discover Energy
- CHOICE verdict on Discover Energy
- Discover Energy's energy sources
Established in 2018, Discover is a partly Australian-owned company based in Sydney. Its call centre is also located there. Its sister company and part owner is One Stop Warehouse, which is Australia's largest solar inverter and storage distributor. It offers electricity and gas in Queensland (via Energex), New South Wales, Victoria and South Australia and electricity only in the ACT.
It offers solar power and battery systems, and EV charging plans as well as Virtual Power Plant partnerships. This is essentially a cloud-based power management system that allows small storage systems to communicate as a single entity. It also claims that its smart technologies can improve power management at home to reduce energy expenses.
Contact details for Discover Energy
- discoverenergy.com.au
- 1300 946 898
Which states does Discover Energy supply?
CHOICE Expert rating on Discover Energy
CHOICE verdict on Discover Energy
Environmental
- Discover Energy actively supports household solar, with solar tariffs, and also offers battery systems and EV charging plans.
- It also sources some electricity from customer solar panels.
- Its partnership with One Stop Warehouse supposedly helps reduce home solar installation costs.
- GreenPower accredited.
- It doesn't directly invest in renewables regeneration and buys energy from the open market where coal still dominates.
- These points mean that it's only partly committed to renewable energy and isn't fully committed to ending coal use by 2030.
Customer service
- 161 (2.7%) of Discover Energy's customers lodged complaints again the company in 2020–21.
- 96% of calls made to Discover are answered within 30 seconds.
- The average wait time is 23 seconds.
- 1.3% of callers hang up before their call is answered according to 2020–21 AER customer service data.
