Home and contents insurances

Coles Contents (renters)

Sum insured policy. Provided by A&G. Available in ACT, NSW, Qld, SA, Tas, Vic & WA

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Customer satisfaction
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Description

Insurer
Coles
Policy
Contents (renters)
Owner type
Renters
Provider
Auto & General Insurance Company Limited
About the insurer
Coles

Cover summary

Contents cover
Nominate a sum insured for your contents
Legal liability
  • Up to $20 million
  • Cover for people named on the policy, plus their family members living with them
  • Cover for incidents in Australia
Renters liability
1

Cost

Same price to pay monthly
ACT price comparison
N/A
NSW price comparison
N/A
NT price comparison
N/A
North Queensland price comparison
N/A
South Queensland price comparison
N/A
SA price comparison
N/A
Tasmania price comparison
N/A
Victoria price comparison
N/A
WA price comparison
N/A

Covered events

Theft
  • Covers loss and damage due to theft and attempted theft
  • Covers theft from secure shared areas, if there is evidence of forced entry
  • Up to $1000 for contents in the open air
  • No cover for theft by you, family members, household members or paying guests
  • No cover for theft by someone who enters through part of home that is in the process of construction, alteration, or renovation
  • Does not cover theft of cash, cheques or gift cards or other similar financial items where there is no evidence of forced entry to home
Fire
  • Covers fire, bushfire and grassfire
  • Also covers damage caused by heat, ash, soot, smoke from fire within 100m of address
  • Accidental damage option adds cover for heat, ash, soot, smoke from fire over 100m from address
  • No cover for heat, ash, soot, smoke from fireplace/fire pit
  • No cover for scorching or melting where there is no flame or scorch or burn marks caused by cigars, cigarettes or pipes
  • No cover for items usually exposed to heat, ash, soot, smoke, and being used normally over time
  • 72 hour waiting period for bushfire and grassfire
Flood
• Optionalu003cbru003e• Coveredu003cbru003e• No cover for water in swimming pools or spasu003cbru003e• 72 hour waiting period
Storm and cyclone
• Covers damage caused by storm, rainwater and wind caused by storms or heavy rainu003cbru003e• Also covers damage caused by escape of rainwater from water pipes, drains or guttersu003cbru003e• Covers damage caused by earth movement but must occur as a result of and within 72 hours of storm or heavy rainu003cbru003e• Covers damage caused by surface run-off rainwater from surrounding areas but must occur within 24 hours of storm or heavy rainu003cbru003e• No cover for damage caused by rain, hail, wind, snow or dust an opening not created by an insured eventu003cbru003e• No cover for damage caused by rain due to construction, alteration or renovation work being carried outu003cbru003e• No cover for damage caused by rain, hail, wind, snow or dust due to defects in design, structure, materials, workmanship or construction you knew or should reasonably have known aboutu003cbru003e• No cover for water in swimming pools or spasu003cbru003e• 72 hour waiting period for storm (including cyclone)
Storm surge
Action of the sea
Tsunami
Explosion
Earthquake
Vandalism
Impact damage
• Covers damage caused by impact from outside the buildingu003cbru003e• Includes damage caused by motor vehicles, falling trees, debris from nearby construction sites, power poles, drones or birdsu003cbru003e• No cover for damage caused by roots of trees, plants, shrubs or hedgesu003cbru003e• No cover for damage caused by lopping or felling of trees if performed or authorised by a resident, unless done by a professional tree removal businessu003cbru003e• No cover for damage caused by animals or birds kept at the address; or animals or birds pecking, biting, clawing or chewing your propertyu003cbru003e• Does not cover costs to remove or dispose of tree stumps or branches that have not damaged the home
Animal damage
• Covers impact damage caused by animals/birds not kept at addressu003cbru003e• Accidental damage option covers impact damage caused by animals/birds kept at addressu003cbru003e• No cover for damage caused by animals/birds biting, chewing, clawing or peckingu003cbru003e• No cover for damage caused by insects, lizards, rodents, termites or vermin
Escape of liquid
Breakage
Accidental damage
• Optionalu003cbru003e• Covers accidental loss and damage to your contentsu003cbru003e• Covers impact damage caused by animals or birds kept at the addressu003cbru003e• Covers scorch marks caused by a hot pan on your benchtopu003cbru003e• Covers ash, heat, smoke or soot when no fire damage has occurredu003cbru003e• Covers melting or scorching when there is heat but no flameu003cbru003e• Covers accidental breakage of glass and crystal items designed to be carried by handu003cbru003e• Covers accidental breakage of glass in a TV, radio, tablet or visual display unit or that forms part of a radio, clock, vase, ornament or lampu003cbru003e• No cover for aircraft, drones or model craft and their accessoriesu003cbru003e• No cover for audio or video tapes or clothing or accessoriesu003cbru003e• No cover for bicycles; e-bikes; scooters; e-scooters or sporting, recreational or leisure goods or equipment while being usedu003cbru003e• No cover for cash, cheques or gift cards or other similar financial itemsu003cbru003e• No cover for CDs, DVDs, digital storage devices, records, computer software, game cartridges or game consolesu003cbru003e• No cover for items used in business, trade or professionu003cbru003e• No cover for mobile phones, smart phones or smart devices or their accessoriesu003cbru003e• No cover for swimming pools or spas or any associated equipmentu003cbru003e• No cover for damage caused by computer viruses; malfunction to computer systems; loss or corruption of data; tenants living in the home; paying guests staying in the home; intentional or deliberate acts; construction, alteration or renovation work; power surge or fluctuation (unless caused by lightning strike); processes of professional cleaning, repairing, restoring or renovation; or cleaning involving chemicals other than domestic household chemicalsu003cbru003e• No cover for other damage caused by animals, birds or their excrementu003cbru003e• No cover for burning or scorching caused by cigars, cigarettes or pipesu003cbru003e• No cover for chipping, denting or scratching caused by normal use

Claims

Out-of-hours claiming
Online and 24/7 phone
How the insurer can settle your claim
  • Repair damaged items
  • Replace damaged items
  • Pay you the item's replacement value, up to your sum insured or other sublimits
Cash settlement
  • Customer cost if insurer offers cash
  • Insurer cost if you ask for cash (may be less than retail cost)
  • Insurer may offer non-cash alternatives
New for old contents replacement
1

Contents

Cover for unlisted portable contents
  • Covers some items for accidental loss/damage
  • Choose overall limit from $1000–$5000
  • Up to $1000 per item
  • Covered anywhere in Australia, New Zealand, and for up to 90 days in rest of the world
  • $100 excess
  • Optional
Optional cover for specially listed valuables
  • Cover for accidental loss/damage
  • Covered away from home in Australia, New Zealand, and for up to 90 days in rest of the world
  • $100 excess
Contents in the open air
  • Up to sum insured overall
  • Up to $1000 for theft
Temporary accommodation
  • Up to 12 months or 10% sum insured
  • Paid on top of sum insured
  • Covers accommodation for you and your pets
  • Covers additional rent above what you currently pay
  • Up to $250 for emergency groceries
Debris removal
  • Up to 10% sum insured overall
  • Paid on top of sum insured
Emergency storage
  • Up to sum insured
  • Covers removing/storing contents in commercial storage facility
Keys and locks after break-in
Up to $1000 overall
Motor burnout
  • Motors up to 10 years
  • Optional
Jewellery
  • Up to $5000 overall
  • Up to $1000 per item or set
Artworks
  • Up to $12000 overall
  • Up to $5000 per item or set
Collections (e.g. stamps, coins)
Up to $2000 per item or collection
Digital media
Up to $3000 overall
Spoiled food
  • Up to $500 overall
  • Cover for insured events
  • Optional cover for motor burnout
Visitors' contents
Up to $500 overall
Pet cover
Permanent fixtures
Overlapping cover at a new house
Up to 14 days cover at both addresses
Cover for contents while moving house
  • Up to 20% contents sum insured overall
  • Cover for fire, collision and overturning of removal vehicle

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