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Compare Transport Health health insurance

How Transport Health rates for member complaints, gap cover and ambulance.

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Transport Health summary

Founded in 1888 to serve the interests of Melbourne Tramway workers, Transport Health became an open fund in 2014. It's owned by the nonprofit RT Health Fund and has 17,000 members. It also offers a 'broader health cover program' that includes early hospital release, hospital in the home, chronic disease management and baby assist.

Transport Health contact details

Phone: 1300 806 808

Email: enquiries@transporthealth.com.au

Website: transporthealth.com.au

Is Transport Health nonprofit?

No, but its parent company, RT Health, is nonprofit.

Does Transport Health get many complaints from members?

Transport Health complaints rating: High

  • When we score policies we give each fund a complaints rating, based on the number of complaints and serious disputes the Ombudsman deals with. We take into account the size of the fund, so big funds don't get automatically penalised for having more complaints.
  • The ratings are Low, Medium and High. A Low rating is better than a High rating – it means the fund has fewer complaints and 
  • fewer serious disputes for its size.

How good is Transport Health's gap cover?

A medical gap is the difference between Medicare's recommended fee and what your doctor actually charges for a treatment or service.

Health funds have agreements with particular doctors and hospitals to cover all of the gap, which are called 'no gap agreements', or part of that gap, which are called 'known gap agreements' (these will have lower out-of-pocket costs, usually less than $500).

Our graphic below displays the CHOICE gap rating, which takes into account the percentage of services where members either paid no gap or a known gap, compared to the state average.

Rating scale

  • Above average
  • Average
  • Below average
  • Well below average

We also display the percentage of medical services that Transport Health covers with no gap, and compare it to the industry average. The higher the percentage, the more effective the fund's gap scheme is in a state or territory.

How many hospital agreements does Transport Health have in my state?

The benefit amount your fund pays you for hospital services depends not only on the type of cover you buy, but also whether your fund has an agreement with the hospital where you're treated. 

The table below shows how many hospital agreements Transport Health has in your state compared to the fund with the highest number (the industry maximum). Note that public hospitals don't have agreements with specific funds and are generally treated as though they're agreement hospitals.

Does Transport Health offer any discounts?

Discount for direct debit: 6 months 2.5%, 12 months 5%

Discount for annual prepay: 6 months 2.5%, 12 months 5% (not in addition to above)

Total discount for annual prepay via direct debit: 6 months 2.5%, 12 months 5%

Does Transport Health offer ambulance cover?

All Transport Health extras, hospital and combined policies have emergency ambulance cover.

Does Transport Health offer family policies that cover adult children?

Yes, adult children are covered up to age 21 and indefinitely after that if in full-time study and not living with a partner.

Does Transport Health let you claim online or in-app?

App (iOS and Android) for claiming all services. No online claiming.

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