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Compare Mildura Health Fund health insurance

How Mildura Health Fund rates for member complaints, gap cover and ambulance cover.

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Mildura Health Fund summary

Operating since 1929, Mildura Health Fund is a nonprofit, member-owned regional health fund with almost 30,000 members Australia-wide.

Mildura Health Fund contact details

Phone: (03) 5023 0269

Email: mhf@mildurahealthfund.com.au

Website: www.mildurahealthfund.com.au

Is Mildura Health Fund nonprofit?

Yes.

Does Mildura Health Fund get many complaints from members?

Mildura Health Fund complaints rating: Medium

  • When we score policies we give each fund a complaints rating, based on the number of complaints and serious disputes the Ombudsman deals with. We take into account the size of the fund, so big funds don't get automatically penalised for having more complaints.
  • The ratings are Low, Medium and High. A Low rating is better than a High rating – it means the fund has fewer complaints and fewer serious disputes for its size.

How good is Mildura Health Fund's gap cover?

A hospital 'gap' is the amount the doctor charges above Medicare's recommended fee for a treatment or service.

A medical gap is the difference between Medicare's recommended fee and what your doctor actually charges for a treatment or service.

Health funds have agreements with particular doctors and hospitals to cover all of the gap, which are called 'no gap agreements', or part of that gap, which are called 'known gap agreements' (these will have lower out-of-pocket costs, usually less than $500).

Our graphic below displays the CHOICE gap rating, which takes into account the percentage of services where members either paid no gap or a known gap, compared to the state average.

Rating scale

  • Above average
  • Average
  • Below average
  • Well below average

We also display the percentage of medical services that Mildura Health Fund covers with no gap, and compare it to the industry average. The higher the percentage, the more effective the fund's gap scheme is in a state or territory.

How many hospital agreements does Mildura Health Fund have in my state?

The benefit amount your fund pays you for hospital services depends not only on the type of cover you buy, but also whether your fund has an agreement with the hospital where you're treated. 

The table below shows how many hospital agreements Mildura Health Fund has in your state compared to the fund with the highest number (the industry maximum). Note that public hospitals don't have agreements with specific funds and are generally treated as though they're agreement hospitals.

Does Mildura Health Fund offer any discounts?

Discount for direct debit: 2.5%

Discount for annual prepay: None

Total discount for annual prepay via direct debit: 2.5%

Does Mildura Health Fund offer ambulance cover?

Mildura doesn't cover emergency ambulance in Victoria, Western Australia, Northern Territory or South Australia.

Refund on ambulance subscriptions: families $90, singles $45

Does Mildura Health Fund offer family policies that cover adult children?

Yes, adult children are covered up to age 21 and up to age 25 if in full-time study.

Does Mildura Health Fund let you claim online or in-app?

All services can be claimed via app (iOS and Android). No online claiming.

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