04.Electrical goods
About 25% of our survey respondents bought products from this category in the last six months. Of the 22 sites CHOICE specified for electrical goods – the highest number offered for any category in the survey – respondents reported shopping at only 10.
Appliances Online, a site that sells mostly whitegoods, has the highest satisfaction score. If you're looking to buy coffee machines, vacuum cleaners and BBQ pits, this is a good bet. Prices are competitive with those found in high street stores. It also has free delivery to Sydney and Melbourne.
For smaller electronic items, JB HiFi’s online store is competitive against other online retailers, such as Shopping Square. When we compared purchasing a Canon Digital Ixus 951S camera, for example, the prices were similar but JB HiFi’s postage charge was half that of Shopping Square’s.
Apple’s online store also scored highly. Whether you’re buying Sennheiser earphones or an iPod Touch, delivery is free. Apple received above-average satisfaction scores in almost all aspects (except price), from availability of items to ease of ordering.