Appliance reliability survey 2007

See how your appliances rate for reliability.
 
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  • Updated:25 Aug 2007
 

03.TVs

Televisions were the second-most reliable appliance of the eight surveyed.

Television technology has progressed in leaps and bounds since our last survey in 2004. Ownership of LCD screens has grown from 1% to 15%, and of plasma screens from 1% to 12% in that time. 80–120 cm TVs were the least reliable, but even with these, only 8–9% had broken down in the 12 months leading up to the survey. There was no significant difference in reliability for plasma and LCD.

Problems experienced for newer machines were:

  • Picture: TEAC (13%)

As reliability for all the brands surveyed is quite good, it seems that loyalty to a television brand comes down to performance — 28% of you who wouldn’t buy the same brand again said it was because it had performed poorly. 95% of SHARP, SONY and PANASONIC television owners said they’d buy the same brand again, while owners of a PALSONIC or TEAC were much less likely to repurchase that brand.

Size of TV by repairs


Percentage not needing repairs in the 12 months prior to the survey*
34cm or less (102) 96
35-39cm (1372) 97
60-68cm (2761) 95
69-80cm (1458) 94
81-100cm (998) 91
101-120cm (1039) 92
Over 120cm (386) 93
All TVs (8116) 94

*These figures have been adjusted for the age of the appliances.
Differences of 5% or more are statistically significant.
Numbers in brackets is the number of subscribers reporting on this brand purchased in or after 2000.

Style of screen by repairs


Percentage not needing repairs in the 12 months prior to the survey*
Flat (CRT) - regular (4:3) (1546) 96
Standard (CRT) (1416) 95
Flat (CRT) - widescreen (16:9) (1119) 93
Plasma (957) 93
LCD (1191) 92
Rear projection (228) 91
All TVs (6457) 95

*These figures have been adjusted for the age of the appliances.
Differences of 5% or more are statistically significant.
Numbers in brackets is the number of subscribers reporting on this brand purchased in or after 2002.

Percentage not needing repair

All TVs (8319) 94
Sharp (381) 98
Toshiba (154) 97
Sony (1184) 97
Hitachi (180) 97
Panasonic (1462) 96
Sanyo (171) 96
NEC (358) 95
Palsonic (144) 95
LG (1302) 94
Samsung (520) 93
Philips (497) 91
Teac (321) 90
Loewe (215) 88

The figure in brackets is the number of subscribers reporting on this brand purchased in or after 2000.
These figures have been statistically adjusted for the age of the appliances.
Differences of 6% or more are statistically significant.

Percentage who would buy the same brand again

All TVs (8383) 89
Sharp (383) 95
Sony (1207) 95
Panasonic (1482) a 95
Toshiba (152) 90
LG (1302) 90
Sanyo (171) 89
Hitachi (178) 89
Samsung (525) 89
NEC (364) b 87
Loewe (221) c 86
Philips (499) 86
Palsonic (144) 80
Teac (319) 75

The figure in brackets is the number of subscribers reporting on this brand purchased in or after 2000.

a) A higher than average number of respondents who wouldn't buy Panasonic again (22%) gave their reason for not buying again as 'Expensive to repair or service'.
b) A higher than average number of respondents who wouldn't buy NEC again (24%) gave their reason for not buying again as 'Inconvenient to use'.
c) A higher than average number of respondents who wouldn't buy Loene again (27%) gave their reason for not buying again as 'Expensive to repair or service'.

 

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