05.Making internet calls
An internet phone call is a process where the voice signal is broken into small blocks of data, called packets, transmitted over the internet and then reassembled at the other end. The major benefit over a regular phone is that you can save money on calls.
There are several ways to make internet phone calls:
Free software from the internet, such as Skype, and a headset plugged into your computer.
Pros:
- You can chat to other people on the same service for free.
- There’s no setup, monthly or usage charge.
- You can also use a webcam with the headset to have video conversations.
- You can try internet phone calls without having to outlay much money.
Cons:
- You generally have to be in front of your computer and pre-arrange call times so that the other person’s at their computer and on the internet at the time you call.
- If you ring mobiles or landline phones in Australia or overseas, you’ll have to pay for the calls, although the cost is lower than standard landline-to-landline or landline-to-mobile calls.
- You may not get as many features as other internet phone call services.
Tip: You can also use a microphone and speakers, instead of a headset.
Pros:
- You can chat to other people on the same service for free.
- There’s no setup, monthly or usage charge.
- You can also use a webcam with the headset to have video conversations.
- You can try internet phone calls without having to outlay much money.
Cons:
- You must be in front of your computer and pre-arrange call times so that the other person’s at their computer and on the internet at the time you call.
- Some services let you call mobiles or landline phones in Australia or overseas, but you’ll have to pay for the calls, although the cost is much lower than standard landline-to-landline or landline-to-mobile calls.
- You may not get as many features as other internet phone call services.
A paid internet service with your computer and a headset
Pros:
- You'll probably get extra features such as voicemail, call waiting and call forwarding.
- You may also get a phone number that lets anybody ring you.
Cons:
- The computer must be turned on to make or take calls.
- Not all providers let you use a headset - you may need to buy special hardware.
A paid service that uses your landline phone and adaptor or internet phone connected to your modem
Pros:
- You'll probably get extra features such as voicemail, call waiting and call forwarding.
- You usually also get a phone number that lets anybody ring you.
- Your computer doesn't have to be turned on to make or take calls.
Cons:
- You may need to invest in some fairly expensive hardware.
- It may not be worthwhile if you don't make many calls.
A bundled plan with your ISP that includes internet phone calls, and an adaptor or internet phone connected to your modem
Pros:
- One plan combines internet, fixed-line and VoIP access.
- Your computer doesn't have to be turned on to make or take calls.
Cons:
- You may need to invest in some fairly expensive hardware.
- It may not be worthwhile if you don't make many phonecalls.