July 27, 2023
Loyalty program customers warned over latest impersonation scam
How to avoid the new scam targeting people holding loyalty points with major companies including Qantas, Coles and Telstra.
Data protection and privacy
Concerned about your personal data? So are we. That’s why we’re tackling misuse of consumer data, AI and automated decision-making.
July 25, 2023
Scams are surging – CHOICE calls on banks to do more
We're fighting for stronger regulations to protect Australians from increasing instances of fraud.
July 5, 2023
Facial recognition technology in use at major Australian stadiums
Sensitive biometric data is being collected by stadiums across the country, with consumers largely left in the dark.
June 16, 2023
Scams targeting Aboriginal and Torres Strait Islander consumers on the rise
The ACCC warns that Aboriginal and Torres Strait Islanders are increasingly becoming the victims of scams, with remote communities facing unique challenges.
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Data collection and use
October 21, 2025
AI is increasingly invading our medical privacy as regulation struggles to keep up
Patient scans shared without consent, AI scribes recording doctor visits – medical professionals' AI use is raising big concerns.
September 18, 2025
Kmart’s facial recognition technology broke the law, commissioner rules
A three year long investigation by the Privacy Commissioner has confirmed what CHOICE suspected
February 27, 2025
Should you trust an AI chatbot with your mental health?
Millions are using Headspace, Wysa, Youper and other popular therapy chatbots, but can AI replace a professional counsellor?
February 6, 2025
Digital doppelgangers throwing lives into chaos
A recent ruling says that Services Australia has a duty to prevent your records from getting mixed up with another person’s.
Protecting your data
October 13, 2025
Pathology lab becomes the first business to be fined in Australia for a privacy breach
In a recent court judgement – the first of its kind under the Privacy Act – Australian Clinical Labs was fined $5.8 million.
July 3, 2025
Qantas data hack exposes alarming gap in consumer protections
CHOICE repeats call for an airline ombuds scheme following a massive data breach at Australia's largest carrier.
April 4, 2025
Australian super system caught unprepared for cyber attack
Banks, telcos and social media platforms are required to protect Australians from scams, but the super industry is exempt
March 19, 2025
‘What was stolen?’ Victim of IVF data hack says company has kept them in the dark
Genea patient claims poor communication following hack of extremely sensitive health data.