International airline satisfaction survey

See which airlines our members rate the best and worst.
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01.International airline survey

Flight attendant holding ticket

CHOICE’s latest survey of 9000 members has unveiled the best – and worst – airlines to fly with. This time, we pegged the satisfaction survey to the favourite travel destinations for Aussie travellers (according to the Australian Bureau of Statistics).  We asked members to rate how satisfied they were for their most recent international flights to these destinations. They were able to rate up to three airlines on:

  • Cost
  • In-flight service
  • In-flight entertainment
  • Seat comfort
  • Leg room
  • Food quality
  • Redeeming frequent flyer points
  • Timeliness of flights
  • Baggage allowance
  • Check-in process

A total of 15 destinations, including Fiji, India and the Philippines, were rated. However, these three destinations are excluded in this report because they had less than three airlines serving the route and/or a sample size of less than 30.

As with our 2009 survey, Singapore Airlines came out the clear favourite. The airline was voted the best to fly with in 11 out of 12 destinations in this survey. Once again, many Qantas Frequent Flyer members do not think the Flying Kangaroo is delivering on cost or in-flight service. Members also revealed alternative airlines that deliver bang for your buck, such as taking AirAsia X to Malaysia and V Australia to the US.

CHOICE members also shared their experiences - good and bad - with the various airlines with us. 

See also our domestic airline satisfaction survey.



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