01.Consumer Affairs - Fair Trading
These state and territory government departments provide advice and information on consumer complaints and problems.
Australian Capital Territory
The Office of Regulatory Services
Phone: (02) 6207 0400
Website: www.ors.act.gov.au/fairtrading/index.html
New South Wales
Office of Fair Trading
Phone: 13 3220 or (02) 9895 0111
Website: www.fairtrading.nsw.gov.au
Northern Territory
Northern Territory Consumer Affairs
Phone: (08) 8999 1999 or 1800 019 319
Website: www.consumeraffairs.nt.gov.au
Queensland
Office of Fair Trading
Phone: 13 13 04 or (07) 3405 0970
Website: www.fairtrading.qld.gov.au
South Australia
Office of Consumer and Business Affairs
Phone: (08) 8204 9777
Website: www.ocba.sa.gov.au
Tasmania
Consumer Affairs and Fair Trading
Phone: (03) 6233 4567 or 1300 654 499 (toll free)
Website: www.consumer.tas.gov.au
Victoria
Consumer Affairs Victoria
Phone: 1300 558 181
Website: www.consumer.vic.gov.au
Western Australia
Consumer Protection, Department of Commerce
Phone: (08) 9282 0777 or 1300 136 237
Website: www.commerce.wa.gov.au/ConsumerProtection
The Australian Competition and Consumer Commission
The Australian Competition and Consumer Commission also provides information and advice, including about the best way to resolve a complaint or concern, and may refer consumers to the appropriate state or territory authorities.
Please note: this information was current as of August 2007 but is still a useful guide to today's market.
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