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CHOICE Computer reliability survey

How do your desktop and laptop, printer and digital camera stack up?
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  • Updated:13 Jan 2009


Man with laptop

The results for the 2008 reliability survey are in — the good news is that there’s been an improvement in the reliability of some products, but there are a few disappointing figures as well. It seems the speed with which we’re turning over products could be shortening the product life cycle. Our next survey will be published in late 2010.

Just over 4300 subscribers took part in the 2008 CHOICE Computer Reliability Survey which asked users to rate the reliability of four mainstream product types in normal, everday use. We surveyed subscribers on their:

Please note: this information was current as of January 2009 but is still a useful guide to today's market. For more recent information, see our 2010 reliability survey.

Our findings

The results provided a revealing snapshot into the reliability of these popular products. We found:

  • Product reliability and brand loyalty is still high with most people saying they would buy the same brand again.
  • Digital cameras and printers were the most reliable of the four products.
  • Desktop computers were the least reliable in the survey.
  • Respondents with printers and digital cameras were most likely to buy the same brand again.

See our Computers section for more product information.

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These independent ratings are only available through membership with CHOICE Online because no one test products like we do. Arm yourself with our unique and exclusive information and make your next purchase with confidence.

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