"[Our specialist technicians] work on Toyotas day in and day out so they understand what makes your Toyota 'tick' and can spot any potential problems or worn parts before they become a safety concern. Better still, their superior knowledge on all things Toyota makes for a quick, accurate diagnosis of the state of your vehicle’s health".
That may sometimes be true, but not always.
- Out of the four chains visited in the shadow shop, Toyota service centres came out best, missing a total of eight of the 28 faults they were given to fix. The best picked up all the faults, the worst missed two of the four.
- All the garages we visited supplied an itemised invoice detailing the cost of the service and the work performed on the car, as well as a verbal overview. Three dealers told us they’d checked tyres, yet the spare tyre wasn’t reinflated.
- Toyota service centre prices averaged $193.25, ranging from $168.25 to $221.15 for our Toyota Echo. The price variation was mainly due to the difference in the cost of the labour.