Car servicing centres guide

Think you'll get a better service from the dealer's service centre? Think again.
 
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  • Updated:30 Apr 2008
 

05.Subaru scorecard

From www.subaru.com.au:

"Keep your vehicle performing to exacting standards by taking it to a Subaru service centre".

While Subaru — perhaps wisely — avoids the superlatives used by other companies in extolling the virtues of their service centres, we’re not convinced our car would perform to "exacting standards" if we suffered a puncture on a long driving trip and had to use the spare (six of the seven centres failed to fix it).

  • Overall, Subaru service centres missed 11 of the 28 faults in the car they serviced, with the worst garages failing to detect three of the four faults and the best missing none of them. Four reported doing things they’d in fact missed.
  • All the garages gave our shadow shopper an itemised invoice detailing the cost of the service and the work done to the car. A verbal overview of the service was also given by the counter staff at each service centre visited.
  • The average price was $254, with prices ranging from $219.55 to $271.95 for our Subaru Liberty. The price variation was mainly due to the difference in the cost of consumables and their disposal and miscellaneous costs.
 

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