"All Holden Dealers subscribe to a standard of excellence. We are committed to making sure all Holden vehicles are correctly diagnosed, repaired and serviced, resulting in consistent 'right first time' performance".
That’s "all Holden vehicles" except ours, apparently:
- Collectively, the seven Holden service centres we visited failed to detect almost half the faults in our car (13 of the 28), with the worst garage missing all four faults and the best missing none.
- All the garages visited provided an itemised invoice detailing the work done to the car and the cost of the service, though two failed to give our shadow shopper a verbal overview of the service. One told us they’d checked the tyres, but missed the underinfl ated rear and spare tyres.
- The average cost of a service was $201.98 for our Holden Astra, though prices varied quite dramatically, ranging from $140.00 to $310.00 (excluding 'specials'). The variation in price between the cheapest and most expensive service was mainly due to the difference in the cost of the labour.