Appliance reliability survey 2007

See how your appliances rate for reliability.
 
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  • Updated:25 Aug 2007
 

05.Washing machines

Top-loading washing machines are the most popular among the CHOICE community (57% own one), but it seems our water-saving message is making an impact, as front loaders are steadily gaining in popularity — only 32% of you owned one back in 2004, compared to 42% now. Our survey found no significant difference in reliability between the two types.

BOSCH and MIELE were at the top of the table for reliability, and not far behind were SAMSUNG, SIMPSON, FISHER & PAYKEL and WESTINGHOUSE.

Problems for newer machines included:

  • Out-of-balance problems: MAYTAG (10%)
  • Leakage (other than burst or leaking hoses): MAYTAG and WHIRLPOOL (6%)
  • Gearbox: ARISTON (5%)
  • Inlet valves: KLEENMAID (5%)
  • Rust: WHIRLPOOL (4%)
  • Pump: LG (3%)

Owners of MIELE, BOSCH and FISHER & PAYKEL washing machines are more likely to buy the same brand again, while significantly fewer would repurchase a WHIRLPOOL, LG, MAYTAG or ARISTON machine. The survey found that 29% of owners who wouldn’t buy ARISTON again said, by way of explanation, that it “breaks down too often”.

Washing machine repairs by capacity


Percentage not needing repairs in the 12 months prior to the survey*
Small (up to 5.5kg) (1477) 93
Medium (6-7kg) (2973) 90
Large (7.5kg or above) (2411) 87
All machines (6861) 90

*These figures have been adjusted for the age of the appliances.
Differences of 3% or more are statistically significant.
The figure in brackets is the number of subscribers reporting on this brand bought in or after 2000.

Washing machine repairs by type


Percentage not needing repairs in the 12 months prior to the survey*
Top loading (3950) 90
Front loading (2924) 89
 

*These figures have been adjusted for the age of the appliances.
No significant differences were found.
The figure in brackets is the number of subscribers reporting on this brand bought in or after 2000.

Percentage not needing repair

All machines (7000) 90
Bosch (328) 97
Miele (432) 95
Simpson (754) 92
Samsung (237) 92
Fisher & Paykel (1805) 90
Westinghouse (260) 89
Whirlpool (697) 88
Asko (296) 88
LG (698) 87
Maytag (207) 85
Kleenmaid (130) 83
Ariston (127) 77

The figure in brackets is the number of subscribers reporting on this brand purchased in or after 2000.
These figures have been statistically adjusted for the age of the appliances.
Differences of 9% or more are statistically significant.

Percentage who would buy the same brand again

All machines (7001) 86
Miele (433) 97
Bosch (331) 94
Fisher & Paykel (1816) a 90
Asko (299) 89
Westinghouse (264) 87
Kleenmaid (129) 87
Simpson (756) 85
Samsung (238) 84
Whirlpool (688) 81
LG (701) 81
Maytag (206) 70
Ariston (126) b 62

The figure in brackets is the number of subscribers reporting on this brand purchased in or after 2000.

a) A higher than average number of respondents who wouldn't buy Fischer & Paykel again (21%) gave their reason for not buying again as 'Expensive to repair or service.'
b) A higher than average number of respondents who wouldn't buy Ariston again (29%) gave their reason for not buying again as 'Breaks down too often .'

 

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