The four top brands, Canon, HP, Epson and Brother, account for 90% of the printers in the survey, with the lion’s share of 40% going to Canon. Inkjets are much more common than laser printers, making up 75% of the total. This is split fairly equally between multi-function printers (MFPs) and simple inkjet printers.
Of all the categories, it’s laser MFPs that give the most trouble, with 18% having some problem in the past year. The most common issues were with rollers and paper feeds, which the Brother multi-function lasers seem particularly susceptible to. This problem affected 11% of users, in direct contrast to its stable-mate single function laser printers, which topped the printer category with only 6%. Not many problems needed repairs, with most scoring in the high nineties except the Brother laser MFPs at 92%.