03.Top-line results
Below is our table of results for overall satisfaction. Participants were asked to rate the overall performance of institutions "in terms of the products and services they offer, your dealings with them, and the value they provide".
Our survey also asked questions across a range of banking products and categories, including worst for transaction account fees, best customer service for transaction accounts, and top reasons for switching accounts. See the results below the table.
Worst three for excessive transaction account fees
- Westpac
- ANZ
- Commonwealth Bank
Top 3 barriers to switching transaction accounts
- No point – other banks just as bad
- Too much time and effort
- Too much hassle to change direct credit, debit and other arrangements
Best customer service for transaction accounts (banks)
- TCU
- Bendigo Bank
- bankmecu