01.Telstra axes bill fee
The controversial $2.20 “administration fee”, charged to Telstra customers who use certain methods of payment, has been dropped after customer backlash.
Last night, Telstra CEO David Thodey announced he would axe the fee from all bill payments made over the counter or by mail, after listening to feedback from customers and shareholders.
Despite some groups been exempted from the fee, CHOICE was inundated with complaints since it was first introduced in September, prompting CEO Nick Stace to raise the issue with Thodey several times.
“Telstra is to be congratulated for putting its customers first by making this significant move,” said Stace. “It is effectively shining the spotlight on other telcos that continue to try and make us pay to pay. Paying cash should not be punishable.”
Stace said Thodey is showing leadership on this issue and making real his commitment to be more customer-focused.
CHOICE is now calling for other telcos to drop similar but smaller fees. Currently, Vodafone charges $1.50 and Optus 55c for bills paid at Australia Post.
The fee changes will be implemented over the next few months and Telstra will refund all administration fees paid by current customers.