"Electricity is a necessity, but electricity bills can be a nasty surprise, or something you dread coming in. The only way to make sure you’re getting a fair deal is to switch regularly because energy companies do not give loyal customers the best deals," says Matt Steen, Director of Reviews and Testing at CHOICE.
Transformer was an experimental bill switching service offered by CHOICE from April 2018 to April 2019. Transformer shaved dollars from bills by continually switching people to new electricity deals as they became available. CHOICE discontinued the Transformer experiment from June 30, 2019 due to the costs of running the service and collecting data.
"While we can’t continue to offer a personal switching service, we’re glad to see that both Federal and State Governments across the country have started investing in similar services such as the NSW switching service and the Australian Government’s Energy Made Easy. Australians need this help to navigate a far-too-complex market."
"Transformer saved Australians $1.68 million in electricity bills over the course of just one year, demonstrating the potential savings available if you change energy providers regularly."
All up, Transformer compared 13,000 bills and switched 2,500 households to new electricity offers. Transformer members discovered if their current provider was the most affordable option for them, or were alerted if they would be better off with someone else.
"Transformer was an important part of CHOICE’s responsibility as a consumer advocate to ensure that the Australian community is being treated fairly. This service was a new and innovative means of making sure that Australians were getting the best deal they possibly could on their power bill," says Mr Steen.
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