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An update from our CEO Alan Kirkland

The latest consumer issues and what we're doing about them.

Beyond our reviews, tests and expert advice, CHOICE CEO Alan Kirkland shares his thoughts on the latest consumer issues and what we're doing about them.

To contact Alan:

Twitter: @AlanKirkland

CEO messages

Hungry for the truth
Oct 2021
Shoppers want honest food labelling.

Grounded in reality
Sep 2021
COVID-19 restrictions have us rethinking air travel.

Conscious consuming
Aug 2021
It should be easier for us to shop sustainably.

Stronger together
Jul 2021
Our ties across the Tasman.

Super heroes
Jun 2021
The fight for fairer superannuation continues.

The missing ingredient
May 2021
Products should be made safe before they're sold.

Unreliable ratings
Apr 2021
Star system fails to shine.

Rights take flight
Mar 2021
COVID-19, consumer law and travel.

New year, fresh challenges
Feb 2021
What lies ahead in 2021.

Dec 2020
Facing 2021 with optimism

Lemon season
Nov 2020
The products and services that left a sour taste in 2020

Food for thought
Oct 2020
Rediscovering cooking and eating at home

The cornerstones of consumer rights
Sep 2020
Safety, choice and a voice

Change worth keeping
Aug 2020
Some responses should be here to stay

Better, safer, fairer
July 2020
What we've achieved together

Our banks can do better
June 2020
Now they must win back our trust

CHOICE's role in this crisis
May 2020
We're still here for you

Businesses on notice
April 2020
Price gouging and misleading ads not on

Ticket trickery
March 2020
Has Viagogo really cleaned up its act?

Prepare for payout pain
February 2020
Aftershock warning for bushfire victims

Put people before profit
December 2019
Aged care and disability services face scrutiny

An ailing system
November 2019
What will save health insurance?

Shonky season
October 2019
The lighter side of a serious business

Lift the curtain on claims data
September 2019
New data on life insurers leaves us hungry for more insights

It's the big things
August 2019
The larger the purchase, the harder the fight

Resistance is fruitful
July 2019
How one person can change the world

Affordable housing
June 2019
An economic problem that affects us all

Land of the giants
May 2019
We all lose when power is held by a few

Preventative measures
April 2019
It shouldn't take a tragedy for change to happen

Time for action
March 2019
It's not just the banks that need to up their game

Health check
February 2019
The health insurance industry is due for a review

Cause for concern
December 2018
Can we trust the banks to implement reform?

Playing the long game
November 2018
Loyal customers should receive real rewards.

End the hard sell
October 2018
It's time to stop pushing financial products.

A not so super strategy
September 2018
Self-managed super isn't right for everybody.

Unsung umpires
August 2018
Strong ombudsman make business play fair.

Enlightened business
July 2018
Shareholder value shouldn't be the only goal.

Every little bit helps
June 2018
Small changes to superannuation will make a big difference.

Knowledge is power
May 2018
Imagine if businesses used your personal data to make your life easier.

Op-ed: UK-Australia trade agreement
April 2018
The leaders of Australia and the UK have an opportunity to demonstrate what an ambitious trade deal can bring to consumers as well as big business.

Who's next?
April 2018
After the banking royal commission, energy should be the next industry to feel the heat.

Lip service
March 2018
When it comes to industry regulation, actions speak louder than words.

Paying up
February 2018
Will the banking royal commission finally provide justice‚Äč?

Go rogue
January 2018
Sometimes the road less travelled turns out to be the best way to go.

Welcome to the jungle
December 2017
Amazon is ruffling local feathers, and it's already paying off.

Going our own way
November 2017
CHOICE has gone carbon neutral – here's how we did it.

When life gives you lemons
October 2017
We're still putting the squeeze on shonky products and services.

Power struggle
September 2017
Reform of energy industry must switch on to consumer needs.

Having a lend?
August 2017
It's time to ban mortgage broker commissions and replace them with fixed fees for advice.

A spotlight on change
July 2017
Partnering with National Indigenous Television (NITV), CHOICE is hoping to highlight some under-reported rip-offs affecting Indigenous Australians.

House rules
June 2017
An unremarked property tax change in the recent Federal Budget aims at increasing supply in the rental market.

Ticket to take us for a ride
May 2017
The ticketing industry is one of the worst offenders for ripping off consumers.

Struggle streets
April 2017
Housing affordability isn't just about buyers – renters are doing it tough too.

Money matters
March 2017
It's a shame banks and insurance companies can't behave responsibly without the law stepping in.

Delivery food for thought
February 2017
Deliveroo, Foodora, Menulog – your local meal delivery service may already be a big, multinational cheese.

Happy travels
January 2017
Planning for a holiday can be half the adventure, but it's not always plain sailing.

Slow burn
December 2016
If ISPs can't provide fast internet, they shouldn't advertise it.

Big bad decision makers
November 2016
When boards reward the wrong results, consumers lose out.

The Z list
October 2016
A new online register reveals the most complained-about businesses.

No trust in the TPP
September 2016
The Trans-Pacific Partnership – what's in it for consumers?

Shonky multinationals
August 2016
Companies are trading on weak consumer laws in other countries to maximise profits.

Fair go
July 2016
It's time to put an end to unfair business practices in Australia.

Thermomix more than just a PR crisis
June 2016
Vorwerk has employed a spin agency to help them navigate the 'Thermoburns' issue, but where's the focus on consumer safety?

Why boycott?
May 2016
Sometimes a boycott is the only option left when consumers are ignored, which is why we've called for a boycott of 'bad eggs'.

Banks on notice
April 2016
Our financial system is finally getting the political attention it deserves.

Super industry needs to raise its game
April 2016
Super funds need to do much more to excite and engage their members.

More choice in aged care?
March 2016
If the aged care market is deregulated, reforms need to focus on improving outcomes for consumers.

The year of innovation
February 2016
Time for some big changes in banking, mobile data roaming and internet services.

Your travel rights
January 2016
Have you found yourself stumped or stonewalled after travel troubles? Never fear – CHOICE is on the case.

The great free-range debate
December 2015
We've heard arguments that free-range labelling changes are unviable. We disagree.

Uber disruptive
November 2015
One of the hottest political issues right now is how governments should respond to ride-sharing services like UberX.

Shonkys turn 10
October 2015
Shonky behaviour from companies is the unfortunate gift that keeps on giving.

Without fear or favour
September 2015
We'll continue to stand our ground when consumer interests are at stake – even in the face of legal threats.

Consumer pulse: The gap widens
August 2015
Income and wealth inequality should have the government concerned.

Free reign on 'free range' coming to an end?
July 2015
Governments and regulators are increasingly recognising that if claims of 'free range' are misleading, they're against the law.

Bad advice
June 2015
Financial advisers are not the only ones with 'conflicted remuneration'.

Competition catch-22
May 2015
Competition can deliver benefits for consumers but only if it's designed with the needs of consumers in mind – otherwise you end up with a confusing mess like we have in electricity.

Fair trade
April 2015
Why we care (a lot) about trade agreements.

CHOICE Help launches
March 2015
Resources and personal support for members with consumer issues.

A year of advocacy
February 2015

Representing the interests of consumer in 2015.