Aldi Australia, which exclusively sold the Crofton Chef's Collection 6L Pressure Cooker by H&H Asia from its stores across Australia, has had less than a quarter of the 8405 cookers returned since issuing a recall in August 2017.
The injuries have been detailed in incident reports filed to the Australian
Competition and Consumer Commission (ACCC), which were obtained by CHOICE
under freedom of information laws.
"These are terrible, life changing and completely preventable injuries," says a person familiar with the matter, who asked to remain anonymous as
the information is not public.
All six people injured by the pressure cooker received either second-degree burns that covered 16-35% of their bodies, or third-degree burns that covered up to 35% of their bodies, according to the person familiar with the matter.
The Crofton Chef's Collection pressure cooker was on sale for three weeks, until 21 July 2017, before being recalled.
Second-degree burns result in deep reddening, blisters, leaking fluid,
possible skin loss and swelling. Third-degree burns penetrate the entire
thickness of the skin, damaging the nerve endings needed to feel any
Four of the injuries happened after the recall was initiated.
Aldi is urging customers to stop using the $60 pressure cooker
"immediately" and to return it to a store for a full refund.
"All of Aldi's products undergo rigorous testing prior to being sold in our
stores and we work closely with our suppliers to meet specifications," an
Aldi Australia spokesperson tells CHOICE. "As soon as we became aware of
the fault with the Crofton Chef's Collection Pressure Cooker, Aldi and our
supplier, H&H Asia, conducted a voluntary public recall."
...she was standing 1 metre away from the pressure cooker when the lid exploded
Pressure cookers cook foods quicker and at temperatures
higher than 100ºC by regulating the pressure within them. At 14.5
pounds of pressure per square inch, which is the high setting on the
Crofton Chef's Collection model sold by Aldi, contents
boil at a temperature of 120ºC.
But after its locking mechanism began to fail, resulting in two owners
being hospitalised with burns on separate occasions, Aldi decided to
voluntarily institute a nationwide recall on 2 August 2017, less than six
weeks after it went on sale.
Details of the injuries have been heavily redacted in the mandatory
incident reports, as have the personal details of the people who sustained
"Customer claims she was standing 1 metre away from the pressure cooker
when the lid exploded," reads the first mandatory incident report,
dated 21 July 2017.
The details of injuries have been heavily redacted by the ACCC, as can be seen in this description of one of them.
In the fourth incident report, filed on 13 September, it says the "customer
alleges she received [redacted copy] from the hot pressure steam that came
out of the product". According to the person familiar with the matter, the
lid of the pressure cooker flew off, freeing the pressurised steam that
burned her face and eyes, before the whole cooker "exploded" and caused
In the sixth and most recent report, filed on 17 October, it says "customer
alleges he had been using the pressure cooker...[redacted copy]...the lid
exploded". According to the person familiar with the matter, the lid blew
off and the man was sprayed with hot liquid that scalded his neck, chest and
There were 6602 pressure cookers that had not yet been returned to Aldi
Australia as of 10 November, according to the most recent data provided by
the ACCC. The watchdog claims 1803 have been returned, but this includes
the stock that Aldi held in its supply chain because they had not yet been
Four of the injuries happened after the recall was initiated
The ACCC says the responsibility
is on consumers to remain aware of product recalls.
"Consumers are urged to take product safety recalls seriously," says a
spokesperson. "[They] can subscribe to the Product Safety website for
recall updates to make sure they are aware of the latest recalls that may
be relevant to them."
Aldi has advertised the recall in its stores, on its website and on the
Product Safety Australia website. It has posted about the recall on
LinkedIn and in a Facebook post that was shared 1029 times. However, the
recall has not been published in the popular 'special buys' brochure often
read by its customers.
The slow 21% return rate illustrates how a lack of transparency cripples
Australia's product safety system, says Sarah Agar, head of campaigns and
policy at CHOICE.
She says businesses should publicly report on the number of products that
are affected, how many have been returned or repaired, and how quickly the
recall is being completed.
"Businesses are free to run their recalls as poorly as they choose with no
real fear of penalties. As this case shows, along with the recent recalls of Takata, Samsung and Thermomix, many companies are putting their reputation
ahead of an effective recall," says Agar.
"This is a really common sense requirement, the minimum necessary
requirement for a functional recall system. And it is staggering that
businesses don't currently have to release this information."
Timeline (as per the dates on the incident reports)
- 28 June 2017:
The Crofton Chef's Collection 6L Pressure Cooker goes on sale for $60 in Aldi stores across Australia.
- 21 July:
A woman in Victoria receives serious injuries linked to her pressure
cooker. She says it exploded when she was standing one metre away.
- 25 July:
A NSW woman sustains serious injuries from the pressure cooker and seeks
- 2 August:
Aldi voluntarily recalls the Crofton Chef's Collection 6L pressure cooker.
- 4 September:
A man is admitted to hospital for burns caused by the pressure cooker.
- 13 September:
A woman is burned by the pressure cooker. It is the fourth incident report
filed to the ACCC.
- 15 September:
A Victorian woman is burned by the pressure cooker.
- 17 October:
A Queensland man is admitted to hospital after the lid of his pressure
cooker 'exploded', making him the sixth person known to have been injured.