When we asked you what areas CHOICE should focus on, you told us that health insurance is a priority. What our latest research has found...
Unexpected gap payments and difficult conversations
Frustrated – what is the point of private health insurance if all the medical specialists just want more money?
Voice Your Choice member
With the help of our Voice Your Choice members, we investigated how immune patients are to gap payments if they hold private health insurance.
We found that even if members held insurance before surgery, many were still saddled with out-of-pocket costs. These costs were often higher than expected and many patients felt uncomfortable discussing these payments with the doctor entrusted with their medical care.
This highlights the need for greater transparency of health insurance policies so consumers are aware of the potential gap payments they'll face. Patients also need to feel empowered to discuss these costs with their doctors without feeling like they are compromising the doctor/patient relationship.
Of those members undertaking surgery:
- 68% incurred gap payments
Of those with gap payments:
Total sample n=697, VYC members
- 44% found this gap payment was higher than expected
- 29% felt uncomfortable discussing these costs.
So far, we've made it easier to find the best health insurance policy for you, and we're investigating gap payments.