Are budget airlines worth the potential hassle? And are well-established airlines worth the extra fare? Value for money and a convenient flight schedule are at the top of our priority list when it comes to choosing which airline to fly with, but we also consider reliability, customer service, ease of booking and, of course, snacks!
Airlines
Airlines
Air travel can be a bumpy ride, but we'll help you weather the turbulence.
Articles
Proposed airline passenger rights missing key protections
The federal government has invited the public to weigh in on the legislation.
Is Booking.com following its own terms and conditions?
A customer who bought a ticket for a flight that couldn't fly was denied a refund by the popular booking service.
Proposed aviation customer rights charter not strong enough
CHOICE submission calls for greater clarity, standardised rules and better consumer protections.
Is Qantas greenwashing us with its carbon claims?
A complaint filed with the ACCC says terms like 'carbon neutral' and 'sustainable aviation fuels' mislead customers.
Qantas ordered to pay $100 million in fines for cancelled flights
The airline will pay the penalty on top of $20 million in compensation to consumers.
Mistreated Australian airline customers finally get some rights
A government white paper on aviation outlines new protections that have long been lacking.
Complaining on social media? Watch out for these scam accounts
Aggrieved travellers are a major target in a scam that's got social media platforms worried.
Bonza airline collapse: Will customers get their money back?
When a business goes bust, customers are usually the last to receive compensation, if they receive it at all.
Chances your flight will leave on time these holidays? About 50/50
A new CHOICE survey reveals airlines continue to let customers down as the peak travel season gets underway.
Qantas credit deadline extension not good enough
Giving customers an extra 12 months to use their flight credits doesn't necessarily make them any easier to use.
Can you get a refund or a credit from your Australian airline?
What to do if you need to change your flight because of COVID-19 or your flight has been cancelled or delayed.
Qantas flight credit policy unfair to customers
CHOICE has filed a complaint with the ACCC calling out undue restrictions in Qantas's credit redemption rules.
Flight vouchers, travel credits proving difficult to use
Our national survey of flight voucher holders reveals widespread problems.
NSW leads push for more information and rights for travellers to restore confidence
CHOICE is calling on other states to follow NSW’s lead and introduce a mandatory information standard for travellers.
Only a quarter of Australians feel confident making travel plans
CHOICE calls for urgent reforms to give Australians clear and fair travel cancellation rights.
When's the best time to call your airline?
CHOICE called Qantas and Virgin four times a day over nine days and found some times are certainly better than others.
How to stop frequent flyer points expiring
Don't let your hard-earned airline points disappear.
What happens to my Velocity frequent flyer points if Virgin Australia folds?
Virgin Australia has gone into voluntary administration and its frequent flyer program is frozen.
Flight cancellations and delays: What are my rights?
Are you entitled to compensation when a flight is cancelled or delayed, when baggage is lost or when seats are overbooked?
Frequent flyer points – are they worth it?
We weigh up whether chasing frequent flyer points is worth the time and money.
Court finds Jetstar misled consumers
Result follows CHOICE 'super complaint' to the ACCC.
Compensation when your flight is delayed or cancelled
Australia lags behind the rest of the world when it comes to compensating passengers.
Australian domestic airlines compared
Are Jetstar and Tigerair really all that much worse than Qantas and Virgin?
Where to find the cheapest flights
Is it cheaper to buy airfares through a comparison site or directly from the airlines?
Overbooked flights and stand-by tickets
Your rights if you're bumped from an oversold flight. Plus, whatever happened to stand-by tickets?
Should you buy carbon offsets?
Aviation has a hefty carbon footprint but are carbon offsets the answer? CHOICE investigates.
Can you take it on a plane?
From dogs to surfboards – here's how to transport items that won't go in your suitcase when you travel by plane.
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On holidays
Make sure your break doesn't break you – check in with our holiday experts for essential advice.
Homestays
From crashing on a free couch to renting a holiday mansion, there are plenty of alternatives to staying in a hotel.
