13TH ANNUAL CHOICE
4 OCTOBER 2018
Ah 2013. It was the best of times, it was the worst of times. For the first time ever, CHOICE awarded a repeat Shonky, truly cementing manufacturer Nuk in our Hall of Shame. Back in 2006, the Nuk Starlight Silicone Soother (0-6 months) took out a Shonky for failing to meet the voluntary Australian Standard, failing a test that simulates a dummy passing through a baby's mouth. So imagine our astonishment last year when we tested dummies again and found the Nuk Starlight Silicone Orthodontic Soother (0-6 months) failed the mandatory standard - for exactly the same reason!
Speaking of something to cry about, Ecoeggs left us wondering what, exactly, was "eco" about their eggs. With a supposedly "free range" stocking density of 20,000 birds per hectare – which is more than 13 times higher than the national model code definition of 1500 birds per hectare – a premium price tag and only 10 eggs in a pack, we thought Ecoeggs offered very poor value under the cover of green-washing.
And on the topic of poor value, we called out gaming business EA, which charged Australian consumers $2.48 a minute for phoning up tech support – particularly outrageous given some very high-profile tech issues plaguing the company in 2013! The good news is EA quickly capitulated to our demands that Australians be given a fair go (and, you know, they stop flouting the Australian Consumer Law) and scrapped the exorbitant fees. And all it took was one plucky little lemon.