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How to find the best mobile phone for seniors and kids

Decide which features you want in a simple, easy-to-use mobile designed for older Australians and young kids.

senior man on phone for visually impaired

For many of us, smartphones with all the bells and whistles are a crucial part of our daily lives. But what if you just want a mobile for yourself or a family member (young or old) that's simple to use, easy to navigate and lets you make a quick call in times of stress?

There are several options available when looking for a mobile for people with low vision, people who are hard of hearing, or people who'd simply prefer a talk and text device over the latest Samsung Galaxy. You might also be surprised at the ability of some of the more popular smartphones to provide useful assistance to seniors.

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What makes phones for seniors different?

Simple mobile phones strip most things back to the bare essentials, and typically do away with touchscreens. Because of this they tend to have:

  • a retro, simple design
  • clear navigation tools and menus
  • a far lower price point (generally) compared to most smartphones.

In fact, a number of models in our test fall below the $100 mark. 

They're often marketed as phones for seniors, which some manufacturers embrace. Many models include: 

  • large buttons
  • limited vision settings (e.g. large text)
  • support for people with reduced or limited hearing, including louder volume options and hearing aid connectivity.

They could also be a useful option if you, or someone you know, lives with disability or limited dexterity.

A smartphone alternative for school-aged kids

A number of schools don't allow smartphones as they can get damaged or stolen and are seen as a distraction. But simple mobile phones are permitted for quick communication with parents and guardians. Despite being marketed as 'for seniors', simple phones like this can be a good option for young school-aged children (and it will certainly sting less if your child misplaces or damages a $100 phone compared to a $1000 one). 

Can you use COVID Safe check-in on a simple mobile?

Unfortunately for people wanting a simple phone, the global pandemic has highlighted one significant flaw: most models can't carry out a COVID Safe check-in by reading a QR code. The Nokia Flip 2720 and Nokia 800 Touch are some of a small number of simple phones that can read QR codes, although it does take some effort and configuration. 

QR issues based on where you live

Simple phones with a QR code reader that operates through a web browser (not a dedicated app) might not allow you to sign in if you're on one of the states or territories that requires you to sign in using a smartphone app rather than using a web-based form to carry out a COVID Safe check-in.

If you need some help on the process to check in using a QR code reader on your phone, NSW Government has more information as well as the option to let you practise on a test QR code. Residents in other states need to check to see if a web-based check-in is possible. If you need to download an additional COVID Safe check-in app, then most simple mobiles won't work for you.

NSW residents have the choice of a COVID Safe check-in app and a sign-in option using the mobile's web browser, as seems to be the case with Victoria and South Australia. This means it's possible to use the QR code reader on a Nokia mobile using the KaiOS system such as the Nokia 2720 or 800 Tough. The other states and territories appear to use an app only, which means you need to be using either an Android or iPhone to sign in.

What should you look for in a phone for seniors?

Firstly, you'll need to confirm that the phone you're looking at is at least a 3G mobile. The 2G (or GSM) network has been phased out, so it won't work in Australia or on any carrier anymore, but there may still be phones being sold in some disreputable outlets that only support this network, so be careful.

How much longer will 3G be around?

If you're looking to use the phone beyond a few years from now, you'll need to invest in a 4G mobile, as Telstra has announced that it will be shutting down the 3G network for mobile phone use (talk and texting) by 2024. Think twice before paying any more than $100 for a simple or senior mobile without 4G support. In preparing for the 3G switch-off (which will begin soon and accelerate leading into 2024), CHOICE will only test 4G mobiles.

Something else to consider is whether or not the mobile works on the 850MHz band, the 900MHz band, or both.

  • The ideal handset should work on both bands to make sure you get the widest reception possible.
  • Support for 2100MHz on the 3G band used to be handy, but now it's more important that the mobile supports for either 850MHz or 900MHz on the 3G band. 
  • Telstra works predominantly on the 850MHz band for the 3G band as does the various virtual network providers (Aldi, Boost, Woolworths) that basically rent some of Telstra's network and sell it onto you at a discount. 
  • Vodafone is now 900MHz on its 3G band as is Optus and other virtual network providers (Coles, Amaysim, Kogan) that rent parts of Vodafone and Optus networks and sell it onto you at a discount. 

Though you may not intend to use a network on the go (away from Wi-Fi), it's worth keeping your options open. Plus, some emergency services can use 3/4G networks to find you if you need assistance.

Locked and unlocked phones

Over the years, many CHOICE readers have asked, "Why do phone networks lock my phone and how can I unlock it?" This was a very important issue several years ago as Telstra, Vodafone and Optus locked many of their post-paid (monthly plan) mobiles and most of their pre-paid (pay as you use) mobiles.

However, if you've bought anything newer than an iPhone 5 (or even an iPhone 4/4S where you're running something more recent than iOS 7), your phone will be unlocked and can be used on any network.

If you've still got a hand-me-down iPhone 3G/3GS and an older operating system (before iOS 7), then perform a restore in iTunes (if you're not sure how to do this, check with a friend or family member who enjoys doing 'tech' stuff). As this mobile doesn't have 4G support, your days using this it are numbered anyway with the impending 2024 shutdown.

For more on unlocking your old phone or getting your pre-paid mobile unlocked, check out the support pages for Optus, Telstra and Vodafone.

You should also keep an eye out for these features:

  • Desktop charging cradle: A dedicated charger removes the need to insert a cable and physically plug in the phone for charging. This can also make it easy to find for charging, compared to a cable that easily goes missing or can be used with other devices.
  • Dedicated speed-dial buttons: This feature, usually available on mobiles with a number keypad rather than a touch screen, can be handy when you need to call a few people often. The number in our report indicates the number of buttons on the phone that can be programmed to call user-generated phone numbers.
  • Emergency SMS: This function can send a predetermined message for help.
  • Emergency call key: Lets you contact a predetermined number or numbers. To use the Emergency Call key, you must first activate the function and store the emergency numbers you wish to call.
  • Headphone connection type: A phone with a standard headphone jack lets you use headphones, which may be preferred by people who have limited hearing.
  • Hearing-aid support: The microphone (M) rating and T-coil (T) rating determine how well your hearing aid will work with your mobile phone. If you use your hearing aid in microphone mode, look for a phone with an M3 or M4 rating. If you prefer telecoil coupling, look for a phone with T3 or T4 rating. A sum of six (M3/T3) or greater indicates that the telephone would probably provide good performance with that hearing aid. Read more about hearing aids and mobile phones.
  • Maximum ringtone and speakerphone volume: This provides an indication as to how well someone with limited hearing can effectively use the phone either when held to the ear or when the phone is used hands-free in speakerphone mode.
  • Receive MMS: This feature allows you to view photos and/or listen to sound sent to your phone. While you may not be able to take video or photos, at least being able to receive them can provide important connection with family and friends.
  • SAR rating: The specific absorption rate (SAR) indicates the amount of energy per kilogram of body weight absorbed when using the phone as claimed by the manufacturer. Any phone available to buy in Australia will be below government limits. Although evidence relating to exposure to electromagnetic fields remains inconclusive, you may want to choose a model with a lower SAR value if this is a concern to you.
  • FM radio many simple mobiles incorporate an FM radio, without the need to access the internet or use mobile data. However you do need to listen to the radio through your earphones as the cable acts like an antenna.

Can you use a hearing aid with your phone?

Not all mobiles are compatible with hearing aids but most of the latest smartphones are. You should check first that the phone at least has a rating of M3/T3.

  • The T refers to how well the phone deals with a hearing aid that has a telecoil (also called an induction hearing aid).
  • A telecoil is a device in some hearing aids that lets the wearer circumvent the speaker in the mobile and receive sound straight into the hearing aid. Some audio devices also have this so people can listen to their own music in as pure a form as possible.
  • The M rating is more of an indicator of how well the phone deals with a hearing aid in general. 
  • An M3 rating is a claim that the mobile's components won't produce much interference when you hold the phone to your ear.

Should you consider a low-cost smartphone?

If the idea of a smartphone isn't so scary, but the asking price is, you may want to look into a low-cost model instead. There's plenty of budget options out there  and they're much easier to customise compared to a simple phone. 

  • You can adjust settings and download apps to suit specific needs, to assist anyone from kids to elderly Australians.
  • Inbuilt accessibility options, for example, can add: magnification, colour correction, screen readers (which convert items to text read aloud), and custom controls which includes mapping physical buttons. 
  • Then there's the seemingly endless list of third-party paid and free apps that can turn your smartphone into a device designed to assist with disability.  We've looked at a couple of these apps available for Android smartphones and they performed OK and could be an option for you if you're using a hand-me-down smartphone.
  • Some add basic hearing aid options with the help of headphones, while others can act as a magnification tool using the inbuilt camera.