The company that issues your insurance and in most cases handles the claims.

We surveyed customers to ask them about their overall experience with the insurer. This score represents the percentage of people who rated their experience as above average or excellent. Percentages with an asterisk* had fewer than 30 respondents, so they should be taken as indicative only. N/A means there was no result for that insurer.

Does this insurer impose an extra administration fee for paying monthly? This is sometimes described as a discount for paying annually, but it amounts to the same thing.

The sum insured is the maximum amount your insurer will pay to replace your contents. If a policy has an underinsurance safety net (also called "gap cover"), the insurer will pay a percentage above your sum insured if necessary.

Cover for when a member of your household is responsible for damage to or loss of another's property, or another person's injury or death (caused by an accident).

The fewer dollar signs, the cheaper the policy compared to other products available in the territory. N/A means the insurer doesn't operate here, or doesn't participate in the premium sharing program we use to collect pricing data.

The fewer dollar signs, the cheaper the policy compared to other products available in the state. N/A means the insurer doesn't operate here, or doesn't participate in the premium sharing program we use to collect pricing data.

The fewer dollar signs, the cheaper the policy compared to other products available in the territory. N/A means the insurer doesn't operate here, or doesn't participate in the premium sharing program we use to collect pricing data.

North Queensland means north of the Tropic of Capricorn. The fewer dollar signs, the cheaper the policy compared to other products available in the region. N/A means the insurer doesn't operate here, or doesn't participate in the premium sharing program we use to collect pricing data.

South Queensland means south of the Tropic of Capricorn. The fewer dollar signs, the cheaper the policy compared to other products available in the region. N/A means the insurer doesn't operate here, or doesn't participate in the premium sharing program we use to collect pricing data.

The fewer dollar signs, the cheaper the policy compared to other products available in the state. N/A means the insurer doesn't operate here, or doesn't participate in the premium sharing program we use to collect pricing data.

The fewer dollar signs, the cheaper the policy compared to other products available in the state. N/A means the insurer doesn't operate here, or doesn't participate in the premium sharing program we use to collect pricing data.

The fewer dollar signs, the cheaper the policy compared to other products available in the state. N/A means the insurer doesn't operate here, or doesn't participate in the premium sharing program we use to collect pricing data.

The fewer dollar signs, the cheaper the policy compared to other products available in the state. N/A means the insurer doesn't operate here, or doesn't participate in the premium sharing program we use to collect pricing data.

In some policies the actual exploding object is not covered.

Cover for damage caused by fire and its by-products (smoke, soot, ash, etc). Waiting periods for bushfire may apply, unless you are switching from another policy with equivalent cover with no change in sum insured.

Cover for theft or burglary from your home. Most insurers require you to make a police report.

Flood as per the standard industry-wide definition. Waiting periods may apply unless you're switching from another policy with equivalent cover with no change in sum insured.

Waiting periods may apply unless you're switching from another policy with equivalent cover with no change in sum insured.

Earthquake cover often comes with an additional excess of $300 or more. Check your PDS for details.

Products that cover tsunami usually include it under earthquake cover, and often comes with an additional excess of $300 or more. Check your PDS for details.

This usually covers the normal movements of the sea, including damage from king high tides, water erosion, etc.

Where the sea level rises as a result of a storm. You may also have to claim for storm damage or flood for this to be covered. Some insurers only cover in the event of a cyclone. If this is important cover for you, check the PDS.

May also be called malicious damage. Some insurers also classify riot as a separate event.

Cover if a tree falls on your house or a car crashes into your front room, for example. Some insurers that cover animal damage do so under this event.

This cover often comes with a range of exclusions – insect damage or damage caused by your pets typically isn't covered, for example.

From pipes, tanks, pools, spas, baths/basins, aquariums, waterbeds etc. Excludes faulty workmanship or leaks that cause damage over time.

Damage to easily broken objects like mirrors. Not to be confused with accidental damage, which is a broader level of cover.

Cover for accidental damage to insured items at the home.

The easiest ways to begin a claim outside business hours. All insurers have a phone line you can call during the day, and some insurers still have in-branch claiming.

All insurers promise to replace contents with equivalent new items, although some policies have exceptions.

Insurers will settle your claim in one of three ways.

How much will you get in a cash settlement? How a cash payout is calculated can depend on whether you request it or the insurer offers it. Non-cash alternatives might include gift cards, pre-paid debit cards, store credit, etc. Customer cost: The insurer will pay what it will reasonably cost you to repair/replace your contents. Insurer cost: The insure will pay what it would cost them. This offer may take into account trade discounts the insurer can access, leaving you out of pocket.

Cover for burnout of motors that are part of your insured contents, e.g. washing machines. Also called motor fusion.

Cover for replacing locks and re-coding electronic keys after a break-in or theft of the keys. Policies usually stipulate you report the break-in to the police.

If your home is uninhabitable after an insured event. Some insurers will only pay this benefit if the rent at your new accommodation is more than your current rent. In that case they will only pay the difference, not the full cost.

Cover to remove destroyed contents after an insured event.

For an extra premium you can insure individual portable valuables against accidental loss or damage, both at and away from home. Individually listed items are insured for their replacement value and will be shown on your certificate of insurance.

Many insurers will cover a limited range of items for accidental loss or damage away from home.

Cover for contents such as digital media, software, and storage (e.g. discs, drives).

Cover for unlisted works of art. If you want a higher level of cover, you may be able to specifically list individual items.

Cover for unlisted collections like coins and stamps. If you want a higher level of cover, see listed valuables cover above. In some cases cover may depend on the type of collection, so check the PDS.

Cover for unlisted jewellery at the home. If you want a higher level of cover you may be able to specifically list the item. If you need cover away from home, see listed valuables cover above.

Let your insurer know you're moving house and they may cover your contents at both properties during the moving process.

Cover while moving your contents to a new home. Usually only covers your contents while they're in the moving truck, not while you're loading in or out.

Open air usually includes any area on your property that is exposes to the elements, but may also include unlockable areas like a garden shed. Each insurer has different definitions, so check with them for restrictions.

Cover for your visitors' belongings if they are lost or damaged in an insured event. Standard exclusions and restrictions will apply.

Cover for food (and sometimes medication) that spoils if your fridge/freezer stops working. Typically you won't pay the full excess unless it is as a result of an insured event (in which case you'll probably be claiming for other damages).

Some policies will cover your vet bills in certain circumstances.