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Compare CBHS Health Fund health insurance

How CBHS rates for member complaints, gap cover and ambulance.

CBHS health fund logo

CBHS Health Fund summary

CBHS Health Fund, established in 1951, is a nonprofit, member-owned health insurer for employees of the Commonwealth Bank Group. CBHS is a restricted fund exclusive to current and former employees of the Commonwealth Bank Group (CBA), employees of CBA contractors and their extended families.

Phone:1300 654 123

Email: help@cbhs.com.au 

Website: cbhs.com.au

Who can join CBHS Health Fund?

Current or former employees, contractors and franchisees of Commonwealth Bank Group.

For further details see their website.

Is CBHS Health Fund nonprofit?

Yes.

Does CBHS Health Fund get many complaints from members?

CBHS Health Fund complaints rating: Medium

When we score policies we give each fund a complaints rating, based on the number of complaints and serious disputes the Ombudsman deals with. We take into account the size of the fund, so big funds don't get automatically penalised for having more complaints.

  • The ratings are Low, Medium and High. A Low rating is better than a High rating – it means the fund has fewer complaints and fewer serious disputes for its size.
  • The infographic below shows the complaints about the fund to the Ombudsman as a percentage of all complaints. Complaints can be about benefits or customer service. The most serious complaints are escalated for investigation.
  • The higher the share of complaints a fund receives above its market share, the worse its performance compared to other funds. If its share of complaints is below its market share, that's a better result.

How good is CBHS Health Fund's gap cover?

A medical gap is the difference between Medicare's recommended fee and what your doctor actually charges for a treatment or service.

Health funds have agreements with particular doctors and hospitals to cover all of the gap, which are called 'no gap agreements', or part of that gap, which are called 'known gap agreements' (these will have lower out-of-pocket costs, usually less than $500).

Our graphic below displays the CHOICE gap rating, which takes into account the percentage of services where members either paid no gap or a known gap, compared to the state average.

Rating scale

  • Above average
  • Average
  • Below average
  • Well below average

We also display the percentage of medical services that CBHS Health Fund covers with no gap, and compare it to the industry average. The higher the percentage, the more effective the fund's gap scheme is in a state or territory.

How many hospital agreements does CBHS Health Fund have in my state?

The benefit amount your fund pays you for hospital services depends not only on the type of cover you buy, but also whether your fund has an agreement with the hospital where you're treated. 

The table below shows how many hospital agreements CBHS Health Fund has in your state compared to the fund with the highest number (the industry maximum). Note that public hospitals don't have agreements with specific funds and are generally treated as though they're agreement hospitals.

Does CBHS Health Fund offer any discounts?

Discount for direct debit: None

Discount for annual prepay: None

Does CBHS Health Fund offer ambulance cover?

All CBHS Health Fund extras, hospital and combined policies have emergency ambulance cover.

Does CBHS Health fund offer family policies that cover adult children?

Yes, adult children are covered if in full-time study and not living with a partner.

Does CBHS Health Fund let you claim online or in-app?

Can claim online and via an app (iOS and Android) for extras services including optical, dental and physio, and some additional services including ambulance, hypnotherapy blood glucose services, travel and accommodation.

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