When a hot water system goes – with a bang, a whimper, or even a flood – it tends to go suddenly. At that point you don't have the luxury of carefully reviewing the available options, unless you love cold showers. Instead, you get a replacement of the same type wheeled in ASAP – and try to forget about it until next time. But what if you were missing out on a better product?

Reliable hot water: our hot water reliability survey tells you the best brands for hot water systems as rated by our members.

Read on for more about the different types of hot water system and their pros and cons; choosing a brand; and choosing the right size of system for your household.

But the old one was OK; why not just get the same again?

Water heating accounts for a quarter of typical household energy use – and it can be even more. It's worth reviewing your hot water use well before your current system dies and then checking out the alternatives. You may find a hot water system (HWS) that saves energy and money and is kinder to the environment. 

Also, regulations aimed at reducing energy consumption now mean a new electric storage system is not an option for many homes.

Electric or gas, solar or heat pump … which is best for me?

The first decision you'll need to make when choosing a HWS is the heating method: electricity, gas, solar or heat pump?

Electric

  • An electrically heated storage tank system is usually relatively cheap to buy and install, but is usually the most expensive to run, especially if it's on the continuous (full day) rate.
  • Systems that run on off-peak electricity are much cheaper to run, but need a larger tank as the water heated overnight has to last you all day. And off-peak electricity isn't available to all homes.
  • A four-person household typically needs a 125–160L tank for a continuous system or 250–315L for off-peak.
  • Can be installed indoors or outdoors.
  • Electric instantaneous water heaters are also available.

Cost: They range in price from about $300 to $1500 (not including installation).

Gas

  • Natural gas is a good option if you have the connection for it. It's cheaper than electricity (though gas prices are rising) and because gas rates don't vary through the day, gas hot water systems can heat water as needed.
  • A four-person household needs a tank of about 135–170L. You also have the option of an instantaneous system.
  • Usually installed outdoors due to venting requirements, but can be installed indoors with a flue. 
  • Have an energy efficiency star rating. 
  • Some have a pilot light, which uses a small amount of gas. Electric ignition is more economical, but in a blackout you can lose your hot water supply.
  • Liquid petroleum gas (LPG) bottles are an alternative to natural gas – but expect to pay significantly more in running costs.
Cost: They range in price from about $900 to $2000 (not including installation).

Solar

  • Consists of solar collector panels and a storage tank. A four-person household typically needs about four square metres of solar collector area (two panels) and a 300–360L tank. You need a large tank to allow for days with less sunlight (or more hot showers than usual).
  • If your panels can't be installed in an ideal location, they may be less efficient and you'll need a larger collection area.
  • The storage tank usually has an electric or gas booster element to keep the water hot on days with less sunshine. 
  • Comparatively expensive and time-consuming to install, but a well-chosen system will pay for itself in the long run due to very low running costs.
  • Government rebates and other incentives can help offset the purchase cost.
  • See our solar hot water buying guide for more information.

Cost: They range in price from about $2000 to $7000 (not including installation).

Heat pump

  • A much more efficient form of electric storage tank system that works on the same principle as a fridge or air conditioner, by extracting heat from the air and using it to heat the water tank.
  • Units are usually integrated (tank and compressor together) but can also be split (separate tank and compressor).
  • They need to be installed in a well-ventilated area – usually outdoors.
  • The compressor on the unit can be noisy, like the outdoor unit of an air conditioner, so you can't install them too close to a neighbouring home.
  • They tend to work best in warm and temperate regions, but there are models designed to work well in cold climates too, and most systems have a booster element for days of cold weather or high demand. 
  • You'll typically need a 270–315L tank for a four-person household. 
  • Government rebates and other incentives can help offset the purchase cost.

Cost: They range in price from about $2500 to $4000 (not including installation).

Storage tank or instantaneous heater?

The next decision, after heating method, is whether you go for a system with a tank, or one that heats water instantly.

Storage tank

  • Most electric, gas, solar and heat pump hot water systems use a tank.
  • Mild-steel tanks can corrode over time; maintenance every few years can help prevent this. They usually have five- to 10-year warranties.
  • Stainless steel tanks are more expensive, but generally last longer and don't require as much maintenance as mild-steel tanks. They usually carry a 10-year warranty, but still require occasional maintenance (such as replacement of valves and seals).
  • Local water quality may dictate which type is best for you; check with the installer.
  • Tanks are insulated, but there is always some heat loss over time, so it's good to install them in a sunny spot or in an insulated space. 

Instantaneous

  • An instantaneous HWS heats only as much water as you need, when you need it. 
  • Most models use gas, but electric models are available.
  • As there are no heat losses as with water stored in a tank, they're often cheaper to run than storage systems.
  • Electric models will use the full electricity tariff for whenever they are in use, so running costs may be higher than for an off-peak tank, but less than a continuous tank system.
  • The size you need (flow rate in litres per minute) depends more on the number of hot water outlets the heater has to serve than on the number of people in the household. As a general rule, for a two-bathroom house you need a flow rate of about 22–24 L/min. Talk to your supplier to find the right capacity for your home.

Which brand is best?

We surveyed our members in 2015 about their hot water systems to find the brands they found most reliable, that they were most satisfied with, and which gave the best after-sales service. See the results here.

Household size and water usage

Typically, one person uses about 50L of hot water a day; more if you use your dishwasher often, take very long hot showers or often wash clothes in warm or hot water.

Get a hot water system supplier to analyse your home and usage and recommend some options. To determine the right size of system, a supplier should ask how many people live in your home, how much hot water you use, and when you use it. For example, do you all shower in the morning or evening? Do you wash clothes in hot or cold water? Get quotes from at least two suppliers.

For most households, a solar HWS can be the most efficient and cheapest to run. If that's not an option, here are other suggestions:

  • Small household (1-2 people): Instantaneous HWS (gas or electric) or small gas storage HWS.
  • Medium household (3-4): Gas systems (instantaneous or storage), or a heat pump. 
  • Large household (5+): Multiple instantaneous HWS may be an option but gas storage units may be more economical. Large heat pumps are also an option.

Energy star ratings

Gas hot water systems have energy efficiency star rating labels; the more stars, the more efficient the water heater. This is a voluntary rating scheme, unregulated by government. The highest rating is six stars.

Minimum Energy Performance Standards (MEPS) currently apply for electric hot water storage systems. MEPS are currently under consideration for other water heater types. This will eliminate inefficient models from the market and may see star rating labels appear on all hot water systems.