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Everything you need to know about the NBN

From connection types to choosing the best plan, we answer frequently asked questions about Australia's national broadband network.

closeup of ethernet cable connections and fibre optics
Last updated: 26 October 2020
Fact-checked

Fact-checked

Checked for accuracy by our qualified fact-checkers and verifiers. Find out more about fact-checking at CHOICE.

The technical jargon around the NBN can be baffling. We believe you shouldn't need an engineering degree to read up on it.

To help you decode some of the facts about the NBN, we've put together this round-up of some key questions about the network, such as the various technologies used in the rollout, what you need to do to prepare, when you'll get it, how to pick the best NBN plan and who to complain to when things go wrong.

We care about accuracy. See something that's not quite right in this article? Let us know or read more about fact-checking at CHOICE

What is the NBN?

The NBN is the new national broadband network, intended to give Australians access to faster internet. 

It's a multitechnology mix (MTM) network, which means a variety of technologies are being used to connect it to premises, including fibre optic cables, copper wire and pay TV networks, as well as fixed wireless and satellite in rural and regional areas.

Connection

The NBN is a multitechnology mix (MTM). The technology your premises is connected to will depend on a few factors, but predominantly it's what NBN Co decides is cost and time effective in your area.

Because of this MTM approach, not all NBN connections are the same.

Choosing an NBN plan

When choosing a plan, there are a few things to consider aside from price, such as: 

  • how much data you'll need
  • what speed you'll need
  • customer satisfaction with the provider.

Your equipment

Wondering how the NBN will play with your modem or medical alarm? Or if you'll need any extra cabling? Here are some answers.

Troubleshooting

Why we've partnered with WhistleOut

We've partnered with search engine WhistleOut to help you find and buy the right plan for you. The 'Search Providers' button above will take you to their site. While we make money if you buy through WhistleOut, this doesn't influence our rankings. 100% of the money we make goes straight back into our nonprofit mission.