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iPrimus broadband review

How does iPrimus stack up as an internet service provider?


iPrimus, or Primus, is part of M2 Group with which it merged in 2012. It was launched in Australia as an ISP for consumers in 1997.

Don't care - Just want to switch provider? Go to our Best NBN plans.

How fast are iPrimus NBN plans?

Each month, our broadband provider performance program records the NBN speeds of Australian internet service providers (ISPs).

However there is also whether customers are happy with the speed they are receiving, which we survey every few years. In this instant, iPrimus didn't have enough respondents to appear on our infogram below, but they would generally fall into the average sector.

Why we've partnered with WhistleOut

We've partnered with search engine WhistleOut to help you find and buy the right plan for you. The 'Search Providers' button above will take you to their site. While we make money if you buy through WhistleOut, this doesn't influence our rankings. 100% of the money we make goes straight back into our nonprofit mission.

Are iPrimus customers happy?

Not particularly. While most of our survey responses for Internet Service Providers, there are a small group of respondents who are not entirely satisfied, iPrimus actually come at the bottom of the ranking in our satisfaction survey with only 68%. 

If you're unhappy with your service, we suggest you head to our Best NBN plans page to make a change. 

There are enough alternatives out on the market that perform better than iPrimus, so make a change to someone who our members find deliver a better sense of satisfaction than iPrimus.

Do many people complain about iPrimus?

On the whole, complaints have been lowering over the last year when it comes to iPrimus, which we're happy to see. The Telecommunications Industry Ombudsman collects figures on these results each year which we've republished below.

We care about accuracy. See something that's not quite right in this article? Let us know or read more about fact-checking at CHOICE.