In our latest CHOICE product reliability survey, we asked how reliable your laptops are, how satisfied you are with them, and how you'd rate the laptop brand's customer service.
More than 6000 members took part in our 2020 reliability survey, and this year, 2817 people told us about their laptops.
Of the 6009 respondents, 69% said they have bought a laptop brand new. The information the survey respondents provided gives us a really good indication of how various laptop brands stack up over time – something we can't test in our labs.
About the scores
Reliability figures are based on owner assessment, not test data. We use the data we collect from members to rate the most popular brands for reliability. We ask owners if their product has broken down in the past 12 months, taking into account the age of the products so we can compare brands in a fair way.
We ask owners to tell us what they thought of the products they own, rating them from 'Excellent' to 'Terrible'. We've used this information to give each brand an owner satisfaction rating so you can see what people who use the brand, day in, day out, think of them.
The full results of our tech survey are available for members only.
Our guide to buying a laptop is free and packed with great tips to help you choose the best laptop for your needs. You can also check out our laptop reviews, where we pit laptop brands against each other in our computer test lab.
Our brand reliability scores helps guide you when choosing a product – with the knowledge that the brand is well regarded by CHOICE members for customer satisfaction and reliability.
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