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Investigations and news

Our journalists expose shonky industry tactics to help protect Australian consumers.

Latest stories

A CHOICE mystery shop reveals that Tinder is charging older people more

A CHOICE mystery shop reveals the dating app's pricing model could fall foul of discrimination laws.
CHOICE investigation: Mosaic Brands sold mislabelled, ineffective hand sanitiser

Lab test finds 23% alcohol in hand sanitiser bottle labelled 70%.
Banks get low marks on CHOICE COVID-19 banking scorecard

The big four banks have taken some steps to help customers affected by the economic fallout, but it's far from enough.
Health funds' responses to coronavirus: the good, the bad, and the unclear

Private health insurers have taken steps to support people financially affected by the pandemic, but we’re pushing for more.
Valco Rover pram toddler board accident raises safety questions

A 20-month-old was badly injured when a Valco Rover toddler board malfunctioned.
What never-ending credit card debt is doing to Australians

Easy credit – and the high interest that often comes with it – has tied many people to ongoing repayments they can’t afford.
Black mould and renters' rights

What are your rights when black mould takes hold?
Medibank fined $5 million for denying member claims

AHM members were told they weren't covered for certain procedures when they were

Funeral industry

Coronavirus restrictions are changing funeral rituals

Social distancing measures have spurred new ways of thinking about funerals.
InvoCare plans backdown on misleading late payment fees

Funeral giant plans to remove a $352 'administration fee' from invoices.
Part 1: Do you need a funeral director?

In the first of our four-part investigation into the funeral industry, we look at DIY funerals and cremation.
Part 2: How much do funerals cost?

In the second of our four-part investigation into the funeral industry, we look at how much funerals cost, and how businesses control the way we grieve.
Part 3: Should you pre-pay?

Part 3 of our investigation: How well-meaning advance payments fuel a questionable funeral-plan industry worth billions.
Part 4: The future of funerals

In the final of our 4-part series on the funeral industry, we look at the trends disrupting the status quo.
Funeral giant invoices for late payment fees – before you're late

A $352 'administration fee' is a troubling inclusion on InvoCare invoices.

Three big consumer wins from the banking royal commission

Mortgage broker best interests duty, unfair contracts laws extended to insurance, and better regulation for funeral products.
What we learned at mortgage broking school

The bar is low for becoming a certified mortgage broker, and the emphasis is on sales and marketing.
CHOICE calls out Aussie Home Loans' dodgy advertising claims

Complaint to ASIC: promises to find the "best" or a "perfect" home loan are on shaky ground.
How to find a good mortgage broker

If you do want to use a mortgage broker to get a home loan, follow our tips on how to find a good one.

CHOICE is dedicated to improving the lives of Australian consumers – through safer laws, stronger rights and better products. Investigations play a vital role, exposing shady business practices and keeping industry accountable.
We're 100% independent, nonprofit and ad-free, which means we can examine issues without fear of interference from industry or advertisers. But it also means we rely on support from people like you to continue our fight for truth and fairness. Your donation allows us to do that.
Thank you, Saimi & Andy, lead investigators at CHOICE

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Health

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Shopping

Make it illegal to sell unsafe unsafe products

Businesses are not legally required to ensure the products they sell are safe.
Shopping

Coronavirus and price gouging – let's put a stop to it

Price gouging during the coronavirus crisis has been rampant. We're calling on sellers big and small as well as online platforms to cease and desist.