Topic
Investigations and news
Our journalists expose shonky industry tactics to help protect Australian consumers.
Funeral industry
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InvoCare plans backdown on misleading late payment fees
Funeral giant plans to remove a $352 'administration fee' from invoices. -
Part 1: Do you need a funeral director?
In the first of our four-part investigation into the funeral industry, we look at DIY funerals and cremation. -
Part 2: How much do funerals cost?
In the second of our four-part investigation into the funeral industry, we look at how much funerals cost, and how businesses control the way we grieve. -
Part 3: Should you pre-pay?
Part 3 of our investigation: How well-meaning advance payments fuel a questionable funeral-plan industry worth billions. -
Part 4: The future of funerals
In the final of our 4-part series on the funeral industry, we look at the trends disrupting the status quo. -
Funeral giant invoices for late payment fees – before you're late
A $352 'administration fee' is a troubling inclusion on InvoCare invoices.
Mortgage broking industry
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Three big consumer wins from the banking royal commission
Mortgage broker best interests duty, unfair contracts laws extended to insurance, and better regulation for funeral products. -
What we learned at mortgage broking school
The bar is low for becoming a certified mortgage broker, and the emphasis is on sales and marketing. -
CHOICE calls out Aussie Home Loans' dodgy advertising claims
Complaint to ASIC: promises to find the "best" or a "perfect" home loan are on shaky ground. -
How to find a good mortgage broker
If you do want to use a mortgage broker to get a home loan, follow our tips on how to find a good one.
Other stories
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Google to Viagogo: welcome back!
The ticket reseller is back in Google's good books, but has it really cleaned up its act? -
How does your insurer define a fire?
Insurance industry no longer exempt from unfair contract terms. -
What happens if your Equifax credit report falls into the wrong hands?
One tech-savvy CHOICE member says the credit reporting bureau’s approach to security is inadequate. -
Lemon caravans and the law
The fast-growing caravan industry seems to be making up its own rules. -
Credit reports from Equifax surprising, confusing or incorrect
Australians entitled to one free credit report a year – they should use it to check for mistakes. -
Kimberly-Clark denies claims Huggies Ultra Dry nappies are unsafe
After an outbreak of severe skin reactions, the nappy giant denies its products are at fault. -
Trapped in a Classic Holiday timeshare
Children to inherit parents' bad deal that won't end till 2076. -
Button battery safety failures
CHOICE test labs find plenty of safety risks in everyday household items. -
Kogan refunds and returns policy shows room for improvement
Is the online retailer playing fast and loose with Australian consumer guarantees? -
Have the recent retirement village reforms gone far enough? NSW waits and watches
One critical NSW reform hangs in the balance. Will the industry get what it wants, or will residents win the day? -
Sumo Power's big rate hike
Energy rates go up 57% for recent customers.
Support our work
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CHOICE is dedicated to improving the lives of Australian consumers – through safer laws, stronger rights and better products. Investigations play a vital role, exposing shady business practices and keeping industry accountable.
We're 100% independent, nonprofit and ad-free, which means we can examine issues without fear of interference from industry or advertisers. But it also means we rely on support from people like you to continue our fight for truth and fairness. Your donation allows us to do that.
Thank you, Saimi & Andy, lead investigators at CHOICE
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Got a news tip?
If you have an idea for a story or you have information relating to an existing investigation, contact us confidentially at newstips@choice.com.au. -
CHOICE editorial guidelines
Here's how we work to ensure our journalism meets our high editorial standards. -
Media
For CHOICE media contacts and releases, see our media page.
Campaign catch-up
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Babies and kids
CHOICE demands action on unsafe products for children
We joined doctors, industry experts and parents at an event in Canberra to campaign for better product safety laws. -
Health and body
Fatbergs and flushable wipes: Kimberly-Clark evades responsibility
Kimberly-Clark may have escaped a fine in Federal Court, but CHOICE and water authorities will continue to urge people not to flush wipes. -
Food and drink
Health Star Rating review doesn't go far enough
Minor adjustments are only a step in the right direction.
CHOICE membership
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