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Tango Energy review

Tango Energy is a small retailer in Australia that owns several wind farms and hydro plants. Here's what you need to know before deciding whether to switch to Tango Energy.

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CHOICE staff
CHOICE staff
Last updated: 16 April 2021

Tango Energy sells electricity to over 60,065 households (less than 1% of Australia's residential customers) according to 2019/20 figures. Tango Energy joined the Australian market in 2012 and claims to deliver low energy prices and great service. Tango Energy owns wind farms and hydro plants in both Australia and South America.

Tango Energy was established in 2012 and currently has over 60,000 customers. It is the retail arm of a company called Pacific Hydro, which also has operations in South America. Its head office is in Geelong, Victoria.

The company owns and operates wind farms and hydro plants in both Australia and South America.

Tango Energy's owner, Pacific Hydro, was acquired in 2016 by State Power Investment Overseas of China.

Contact details for Tango Energy

tangoenergy.com

1800 010 648

Which states does Tango Energy supply?

CHOICE Expert rating on Tango Energy

CHOICE verdict on Tango Energy

Environmental

  • Tango Energy doesn't come out incredibly well environmentally, despite owning several wind farms – it scores 2.5 stars on the Green Electricity Guide.
  • The fact that it does own renewables assets means its emissions intensity is close to zero.
  • However, its parent company invests in fossil fuels and is non-transparent in its policy position.
  • It does not offer GreenPower or other Carbon Offsets.
  • Tango Energy does not promote energy efficiency or engage in demand management/response programs.

Customer service

  • 493 (or 0.8%) of Energy customers lodged complaints against the company in 2019-20.
  • 80% of calls made to Tango Energy are answered within 30 seconds. 
  • Tango has a25 sec time for customer service, and a 3% abandoned rate according to the annual report on compliance and performance of the retail energy market 19/20.

Tango Energy's energy sources

It's difficult to find the mix of energy sources claimed by Tango Energy, nor could we find any annual reporting aside from parent company Pacific Hydro from 2013.

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