Tango Energy sells electricity to over 75,000 households according to 2020-21 figures and gas to Victorian customers. It's a private company owned by Pacific Hydro and owns wind farms and hydro plants in both Australia and South America.
On this page:
- Which states does Tango Energy supply?
- CHOICE Expert rating on Tango Energy
- CHOICE verdict on Tango Energy
- Tango Energy's energy sources
Tango Energy was established in 2012 with headquarters in Melbourne, Victoria and a call centre in Geelong. It's the retail arm of a company called Pacific Hydro, which also has operations in South America. Pacific Hydro is owned by State Power Investment Overseas of China. This makes it a foreign-owned, private entity.
Contact details for Tango Energy
1800 010 648
Which states does Tango Energy supply?
CHOICE Expert rating on Tango Energy
CHOICE verdict on Tango Energy
Environmental
- Tango Energy has significantly improved its green electricity efforts. It scored 6.5 out of 10 stars in 2020-21, up from 2.5 stars in 2019-20.
- It owns extensive wind and hydro generation facilities which means its emissions intensity is close to zero.
- It also offers solar packages and it's GreenPower accredited.
- However, its parent company is involved in coal mining and Tango has not taken an active stance on strong climate policy.
Customer service
- 421 (or 0.5%) of Energy customers lodged complaints against the company in 2020-21.
- 83% of calls made to Tango Energy are answered within 30 seconds.
- The average call wait time is 26 seconds according to AER customer service data.
- 1.7% of customer calls to Tango Energy are abandoned before being answered.
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