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Tango Energy review

Tango Energy is a small retailer in Australia that owns several wind farms and hydro plants. Here's what you need to know before deciding whether to switch to Tango Energy.

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CHOICE staff
CHOICE staff
Last updated: 29 March 2022

Tango Energy sells electricity to over 75,000 households according to 2020-21 figures and gas to Victorian customers. It's a private company owned by Pacific Hydro and owns wind farms and hydro plants in both Australia and South America.

Tango Energy was established in 2012 with headquarters in Melbourne, Victoria and a call centre in Geelong. It's the retail arm of a company called Pacific Hydro, which also has operations in South America. Pacific Hydro is owned by State Power Investment Overseas of China. This makes it a foreign-owned, private entity.

Contact details for Tango Energy

tangoenergy.com

1800 010 648

Which states does Tango Energy supply?

CHOICE Expert rating on Tango Energy

CHOICE verdict on Tango Energy

Environmental

  • Tango Energy has significantly improved its green electricity efforts. It scored 6.5 out of 10 stars in 2020-21, up from 2.5 stars in 2019-20.
  • It owns extensive wind and hydro generation facilities which means its emissions intensity is close to zero.
  • It also offers solar packages and it's GreenPower accredited.
  • However, its parent company is involved in coal mining and Tango has not taken an active stance on strong climate policy.

Customer service

  • 421 (or 0.5%) of Energy customers lodged complaints against the company in 2020-21.
  • 83% of calls made to Tango Energy are answered within 30 seconds.
  • The average call wait time is 26 seconds according to AER customer service data.
  • 1.7% of customer calls to Tango Energy are abandoned before being answered.

Tango Energy's energy sources

Tango Energy is not transparent about it's energy sources.
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