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4 energy switching myths busted

You can save a lot of money simply by switching energy provider. We address some concerns you might have.

Last updated: 17 November 2021


Checked for accuracy by our qualified fact-checkers and verifiers. Find out more about fact-checking at CHOICE.

Over the past two years, many of us have spent more time working from home, homeschooling and generally within our own four walls than ever before. One of the side-effects? Greater household energy use. 

At the same time, over the past two years, the cost of the median discounted electricity plan available to most Australian households has decreased more than 13%. 

With falling prices comes the opportunity to potentially save on your energy bills by switching your provider, especially if you haven't done so in a while.

With savings that could amount to hundreds of dollars a year, there should be nothing stopping you. But perhaps you're not sure if you're allowed to switch? Or if you actually will save money? 

Here we bust some common myths to hopefully set you on the path to more cash in your pocket.

Myth 1: It won't save any money

As with most things, it pays to shop around to make sure you're getting the best deal possible. If it's been a while since you changed your provider, there may be discounts or incentives available from other providers for new customers that you're missing out on. 

The amount you can potentially save depends on factors such as where you live, how much energy you use and when you use it, as well as the type of plan you have.

Energy comparison and switching service Bill Hero says that, on average, their customers save $350 a year the first time they make a switch. Find about more about CHOICE's partnership with Bill Hero.

CHOICE tip: Price isn't the only factor to consider when choosing a supplier but it's obviously a big one. Before you sign up to a new supplier, you should compare the conditions and benefits as well as the costs of your current plan against those of the plans you're considering, plus any potential connection or exit fees.

Myth 2: I'm stuck with my current supplier

You're never 'locked in' to your energy supplier, although there are some situations where it might be tricky to switch, such as if you live in an apartment building or as part of a strata complex, or in some parts of Australia. 

Where you live in Australia will affect how competitive or regulated the market is, and therefore the options you have to switch to a better deal.

The areas with the most competitive energy markets – therefore where you stand to make the biggest savings – are NSW, South East Queensland, South Australia, Tasmania and Victoria. 

CHOICE tip: Some suppliers may charge you an exit fee or financial penalty when leaving, but this could be less than the potential savings you stand to make.

Myth 3: I like my provider, I should sit tight and be loyal to them

Energy retailers are all essentially selling you the same thing – gas or electricity – a commodity that will be the same no matter who you get it from. But prices can still vary significantly between retailers. If cost is all that matters to you, there's no reason why you shouldn't chase a cheaper deal. 

However, you may have chosen a particular retailer for other reasons that may be important to you, such as their eco credentials, or they have a good level of customer service or support that means you can always get your queries answered at any time of day using a method of communication that suits you (speaking to someone in person versus using a live chat bot, for example). 

So if you're happy with your retailer but looking at how you can make savings, it's worth contacting them to see if they can offer you a cheaper deal or any further benefits, discounts or incentives (ask your energy provider these questions).

CHOICE tip: You should still assess all your utility providers about once every year to ensure you're getting the best option.

Myth 4: Switching suppliers is complicated and my energy might get cut off

A new rule introduced on 1 October 2021 by the Australian Energy Market Commission (AEMC) means that consumers are now able to switch electricity retailers within 2-3 days instead of waiting up to three months. Previously, if you wanted to switch to a new retailer, the standard practice was that you had to wait for the next meter read, which could take up to 95 days depending on where you were at in your billing cycle.

Since the rule change, the switch process now takes 2-3 business days for the new retailer to process your order and issue you with a welcome pack, with a 10 business day mandatory cooling off period and a 2 business day transfer period. Which means that consumers are in a much better position to switch to a new retailer and take advantage of a better deal.

Your electricity or gas supply won't be interrupted when you change contracts or move to a different retailer.

There are three ways you can switch your energy supplier, each with varying levels of 'hassle':

1. Research all your options and make the switch yourself

If you do your own research, be wary of commercial comparison sites that don't show all available deals on the market and instead often only show offers from suppliers they've partnered with or get commission from.

2. Use a free government comparison site to compare available offers and make the switch yourself

Free government non-commercial comparison sites such as Energy Made Easy or Victoria's Energy Compare lets you compare all the available energy prices and plans in your area, and then you manage the switching yourself.

3. Use a paid compare and switch service to facilitate the process for you

Bill Hero is a paid compare and switch service that can facilitate the switch for you and continue to monitor the market for better deals that suit you. CHOICE has partnered with Bill Hero as it meets our standards for a consumer-friendly switching service. It doesn't take commissions from retailers and it compares every publicly available deal. 

For a subscription of $49 a year for either gas or electricity (or $79 for both gas and electricity), they'll automatically monitor every bill for you, and calculate what each bill would cost under every other plan in the market. If you want to switch, they facilitate the process for you.

We care about accuracy. See something that's not quite right in this article? Let us know or read more about fact-checking at CHOICE.

Stock images: Getty, unless otherwise stated.