Skip to content   Skip to footer navigation 

Sumo Power Review

Sumo is a one-stop shop for energy and internet, with no lock-in contracts. Here's what you need to know before deciding whether to switch to Sumo Power.

energy sumo energy
CHOICE staff
CHOICE staff
Last updated: 16 April 2021

Sumo Power sell electricity to just under 40,000 customers, giving them 0.43% of the Australian energy consumer market. They offer electricity, gas and internet bundles to help their customers save.

Sumo Power was established in 2014, and is an Australian-owned, publicly listed company with head offices in Melbourne, Victoria.

Neither the organisation nor its products are carbon neutral.

Contact information for Sumo Energy

13 88 60

Which states does Sumo Power supply?

CHOICE Expert rating on Sumo Power

CHOICE Verdict on Sumo Power


  • With only 1.5 stars, Sumo Power aren't the worst for green electricity but they aren't great - they have no carbon offsets or a stand on Energy efficiency/Demand response management, nor decarbonisation.
  • They have reasonable support for renewables energy and a reasonable stand on support for fossil fuels and investment.

Customer service

  • 1745 complaints were lodged against Sumo Power in 2019/20,according to data from the Australian Energy Regulator. This amounts to 4.4% of the company's customers.
  • 39% of people were answered when calling Sump Power within 30secs.
  • The average wait time for a customer service call made to Sumo was 174 seconds.
  • 9% of people abandon calls to Sumo Power based on the AER data from 19/20.
We care about accuracy. See something that's not quite right in this article? Let us know or read more about fact-checking at CHOICE