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Sumo Power Review

Sumo is a one-stop shop for energy and internet, with no lock-in contracts. Here's what you need to know before deciding whether to switch to Sumo Power.

energy sumo energy
CHOICE staff
CHOICE staff
Last updated: 16 April 2021

Sumo Power sell electricity to just under 40,000 customers, giving them 0.43% of the Australian energy consumer market. They offer electricity, gas and internet bundles to help their customers save.

Sumo Power was established in 2014, and is an Australian-owned, publicly listed company with head offices in Melbourne, Victoria.

Neither the organisation nor its products are carbon neutral.

Contact information for Sumo Energy

sumo.com.au/energy

13 88 60

Which states does Sumo Power supply?

CHOICE Expert rating on Sumo Power

CHOICE Verdict on Sumo Power

Environment

  • With only 1.5 stars, Sumo Power aren't the worst for green electricity but they aren't great - they have no carbon offsets or a stand on Energy efficiency/Demand response management, nor decarbonisation.
  • They have reasonable support for renewables energy and a reasonable stand on support for fossil fuels and investment.

Customer service

  • 1745 complaints were lodged against Sumo Power in 2019/20,according to data from the Australian Energy Regulator. This amounts to 4.4% of the company's customers.
  • 39% of people were answered when calling Sump Power within 30secs.
  • The average wait time for a customer service call made to Sumo was 174 seconds.
  • 9% of people abandon calls to Sumo Power based on the AER data from 19/20.
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