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Sumo Power Review

Sumo is a one-stop shop for energy and internet, with no lock-in contracts. Here's what you need to know before deciding whether to switch to Sumo Power.

energy sumo energy
CHOICE staff
CHOICE staff
Last updated: 29 March 2022

Sumo Power sell electricity and gas to over 45,000 customers. They also offer internet bundles to help their customers save.

Sumo Power was established in 2014, and is an Australian-owned company with head offices in Melbourne, Victoria and call centres in Australia. Though it was publicly listed, Sumo has since gone private.

Neither the organisation nor its products are carbon neutral.

Contact information for Sumo Energy

sumo.com.au/energy

13 88 60

Which states does Sumo Power supply?

CHOICE Expert rating on Sumo Power

CHOICE Verdict on Sumo Power

Environment

  • Sumo power has no carbon offsets or a stand on Energy efficiency/Demand response management, nor decarbonisation.
  • It has minimal support for renewable energy, have not taken an active stance on strong climate policy and has not committed to ending coal use by 2030.
  • It buys energy from open market where coal still dominates, but Sumo isn't involved in fossil fuel extraction itself.

Customer service

  • 683 complaints were lodged against Sumo Power in 2020-21 (1.5%), less than half of the number in 2019-20, according to data from the Australian Energy Regulator.
  • 40% of people were answered when calling Sump Power within 30secs.
  • The average wait time for a customer service call made to Sumo was 106 seconds, an improvement over the 174 second wait in 2019-20.
  • 6.2% of people abandon calls to Sumo Power based on the AER data from 2020-21.
  • Sumo Power allegedly disconnected 143 customers without proper warning in 2020.
  • It was fined $1.2 million by the ACCC in 2021 for making false or misleading representations in selling electricity plans to Victorian consumers.

Sumo Power's energy sources

Sumo Power is not transparent about where the electricity comes from.

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