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Momentum Energy review

Momentum Energy supplies power to over 80,000 customers across Australia's major cities. Here's what you need to know before deciding whether to switch to Momentum Energy.

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CHOICE staff
CHOICE staff

Momentum is a 100% Australian-owned energy company supplying gas and electricity to its customer base across Australia. Momentum has won multiple awards for customer satisfaction in recent years, and prides itself on offering energy from renewable sources through its parent company, Hydro Tasmania.

Momentum Energy is a publicly-owned company. Its parent company Hydro Tasmania is owned by the Tasmanian Government. Hydro Tasmania claims to be "Australia's largest generator of clean renewable energy", and generates power through hydro electricity and wind farms.However, while its parent company is a renewable energy generator, Momentum Energy supplies power from the National Electricity Market (NEM), which is a pool of electricity generated by a range of sources, including fossil fuels. Therefore the product Momentum supplies is not necessarily from renewable sources.In 2016, Momentum was fined $54,000 for 'greenwashing', that is misleading customers into thinking the product offered is better for the environment than it actually is. The company's website now clearly states that its electricity is sourced from the NEM, and can therefore not be considered 100% renewable.Momentum offsets a portion of its carbon production, however, neither the organisation nor the product offered are carbon neutral.

Contact details for Momentum Energy

momentumenergy.com.au

1800 627 228

Which states does Momentum Energy supply?

CHOICE Expert rating on Momentum Energy

CHOICE Verdict on Momentum Energy

Environmental

  • Momentum Energy publicly stands against investment in fossil fuels, and through Hydro Tasmania owns predominately renewable power plants, which the company reinvests in heavily.
  • Power offered by Momentum comes from the National Electricity Market, which is an undefined mixture of renewable and non-renewable energy. Because of this, the energy mix of Momentum's product offering is unknown.
  • SmilePower is Momentum Energy's main electricity plan, which promises to feed an amount of renewable energy into the grid equivalent to what is used by Momentum's customers, offsetting their carbon emissions.
  • While Momentum does have low emissions, the company and its product are not carbon neutral.

Customer service

  • 1122 (1.2%) Momentum Energy customers made complaints against the company in 2018-19.
  • When calling Momentum's customer service, 74% of people had their calls answered in under 30 seconds.
  • Most callers had their calls answered within 10 seconds.
  • Only 1% of calls made to Momentum were abandoned before being answered.

Momentum Energy prices

Momentum's cheapest prices are above the best offerings of the company's competitors, most significantly in Brisbane, but in other states the difference between the lowest price available and Momentum's minimum is only a small amount.