Mojo Power serves the energy needs of over 6500 Australian customers, and claims to put the power in their hands with online self-service tools. It's a privately owned company based in Sydney.
It has expanded its operation since our last survey and now covers NSW, Queensland, South Australia, Tasmania and the ACT.
On this page:
- Which states does Mojo Power supply?
- CHOICE Expert Rating on Mojo Power
- CHOICE Verdict on Mojo Power
- Mojo's energy sources
Mojo Power is an Australian-owned company, with head offices and call centres in Sydney. The retailer was established in 2015, and buys most of its energy from the open market which includes coal.
As a result, neither the organisation nor its product are carbon neutral. However, some wholesale electricity is purchased from a solar farm.
Contact information for Mojo Power
1300 439 406
Which states does Mojo Power supply?
CHOICE Expert Rating on Mojo Power
CHOICE Verdict on Mojo Power
Environment
- Little information is available about Mojo Power's environmental stance or impact, and the company does not own any power generation assets.
- It buys energy from the open market where coal dominates.
- But Mojo also offers GreenPower plans which claim to be from renewable sources. These are available in 25%, 50% and 100% tiers e.g. a 50% GreenPower plan supposedly means half of your energy will be renewable.
- Mojo also claims that every kWh of electricity used on a 100% GreenPower plan will be matched with a kWh of renewable energy that's added to the grid.
- Its green electricity score increased from 4 out of 10 stars in 2019-20 to 7 out of 10 stars in 2020-21.
- Mojo claims to offer one of the highest solar feed-in tariffs on the market.
Customer service
- 423 customers made complaints about Mojo according to 2020-21 data from the Australian Energy Regulator.
- 67% of calls made to Mojo are answered within 30 seconds.
- The average call wait time is 33 seconds.
- 8.5% of callers hang up before their call is answered.
Mojo's energy sources
We were unable to find any information around the mix of energy sources from Mojo Power.
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