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Locality Planning Energy review

Locality Planning Energy is a Queensland-based retailer that offers solar installation and embedded networks.

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CHOICE staff
CHOICE staff
Last updated: 07 April 2022

Locality Planning Energy (LPE) primarily operates in Queensland, although it does service some locations in New South Wales as well. It sells electricity to over 29,000 households.

Locality Planning Energy (LPE) is an Australian-owned company with offices and a call centre in Maroochydore, Queensland. Established in 2014, while it currently operates in Queensland and a few parts of New South Wales, LPE intends to expand operations nationwide.

In addition to embedded networks, LPE promotes home solar and shared solar through its Solar Bank program. This involves installing a solar battery to reduce customer dependence on the grid. Customers can also earn financial rewards (feed-in tariffs) for selling excess solar battery power back to LPE.

It also has the Solar for Strata program, which is a shared solar initiative for apartments and townhouses. LPE funds, supplies and maintains the solar system so there are no upfront costs for the body corporate or residents.

Contact details for Locality Planning Energy

Which states does Locality Planning Energy supply?

CHOICE Expert rating on Locality Planning Energy

CHOICE verdict on Locality Planning Energy

Environmental

  • LPE has active support for household solar and feed-in tariff rewards for customers.
  • The Solar for Strata program helps bring solar to townhouses and apartment blocks.
  • LPE buys energy from the open market where coal still dominates and as a result, has no clear plans to end coal use by 2030.
  • It has not taken an active stance on strong climate policy.

Customer service

  • 40 (0.1%) of LPE's customers lodged complaints against the company in 2020–21.
  • 92% of calls made to LPE are answered within 30 seconds.
  • The average wait time for a call is 35 seconds.
  • 8.3% of callers hang up before their call is answered according to 2020–21 AER customer service data.
  • LPE was fined by the ACCC in 2020 for contravening the Electricity Retail Code. It failed to include required information in some promotional material.

Locality Planning Energy's energy sources

LPE is not transparent about its energy sources.

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