EnergyAustralia is available in Queensland, New South Wales, Victoria, South Australia and ACT.

CHOICE Expert Rating: 51%
Green electricity score: 14%
Complaints score: 98%
Call response score: 53%

Coal: 58%
Gas: 32%
Wind: 10%

Green Electricity score

This score is based on the company's Green Electricity Guide star rating.

Complaints score

This score is based on the number of complaints measured as a proportion against the number of customers. The higher the percentage, the better. Data via the Australian Energy Regulator – updated annually.

Call response score

This score is based on how likely the retailer is to answer a call within 30 seconds. The higher the percentage, the better. Data via the Australian Energy Regulator – updated annually.

February - EnergyAustralia to seek funds for battery, pumped hydro and hydrogen plans - EnergyAustralia, one of the country's big three energy utilities, has admitted it will need to come to market – mostly likely for debt – to help fund its planned investments in battery storage, pumped hydro and green hydrogen, and as it looks to a future beyond coal.

December - WorkSafe charges Energy Australia over 2018 death of worker at Yallourn Power Station - WorkSafe has charged Energy Australia with three breaches of the Occupational Health and Safety Act over the 2018 death of Graeme Edwards, who was fatally burnt while working at Yallourn Power Station in Latrobe Valley.

September - EnergyAustralia to close NSW coal power plant early - Workers at the 1400-megawatt Mt Piper plant near Lithgow, NSW, were told on Thursday afternoon that the generator's closure would be brought forward to 2040 at the latest as owner EnergyAustralia steps up its decarbonisation targets and retreats from thermal coal, the heaviest-emitting fossil fuel.

November 2020 - EnergyAustralia penalised $1.5m for failing to protect hardship customers - EnergyAustralia has been ordered to pay $1.5 million in penalties after the Federal Court declared the retailer breached energy laws when it wrongfully disconnected eight customers who were in financial hardship, having failed to extend legal protections to those customers.

October 2020 - Former AEMC chief moves to EnergyAustralia - EnergyAustralia has appointed an experienced energy leader to join the company as Head of Reputation.

August 2020 - EnergyAustralia jumps over hedge, and gets ready to step on the gas - EnergyAustralia, one of the big three energy "gentailers" in Australia, says its profits in the first half of 2020 fell around 20 per cent because of the fall in wholesale prices and the impact of Covid-19, but it is looking to invest up to 1,000MW of new gas fired generation as part of its efforts to support the transition to renewables.

August 2020 - CLP recommits to EnergyAustralia amid 'challenges' - EnergyAustralia's parent company, CLP Group, remains keen to sell down a stake in the business but CEO Richard Lancaster has made it clear any option for an IPO or other transaction is only a long-term one given "challenging" market conditions and COVID-19.

Feb 2020 - EnergyAustralia's profit collapses in 'trying year' for power market - A series of power plant outages, stiff retail competition and the rollout of government caps on household power bills have led to a dramatic 50 per cent cut in EnergyAustralia's profit.

Feb 2020 - EnergyAustralia fined $80,000 for switching customers without consent - EnergyAustralia has been fined $80,000 for switching customers between energy providers without first gaining their consent.

August 2019 - Energy bills too difficult to navigate, says EnergyAustralia boss - Energy bills are still too difficult for customers to understand, the boss at one of the nation's largest retailers says.

July 2019 - EnergyAustralia to invest $80 million to upgrade turbines at Mt Piper power station - EnergyAustralia has announced it will invest $80 million in operation upgrades at its Mt Piper power station at Portland to expand the plant's capacity by 60 megawatts, or enough electricity to power an additional 55,000 homes in NSW.

June 2019 - EnergyAustralia hit by $1.3b write-down - A write-down of up to $1.3 billion flagged for EnergyAustralia has exposed the severity of the hit to electricity retailers from government re-regulation of power prices and raised questions around the impact on locally listed AGL Energy and Origin Energy.

May 2019 - EnergyAustralia poised for $1b power generation revamp - EnergyAustralia expects to give the green light to about $1 billion of gas and pumped hydro generation projects later this year despite the absence of overarching policy on energy and climate from the federal government as it seeks to keep prices affordable and fend off competition.

March 2019 - EnergyAustralia juggles legacy coal assets and new storage as transition accelerates.

March 2019 - Australia's top 10 tax dodgers: EnergyAustralia - Its executives rollicked in pay rises. Its tax-haven shareholders revelled in rising profits too. Its customers, however, were smashed by rampant gas and electricity prices, while the Tax Office did not receive one cent in income tax over four years (from 2013 to 2017).