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EnergyAustralia review

EnergyAustralia is one of the largest electricity retailers in Australia. Here's what you need to know before deciding whether to switch to EnergyAustralia.

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CHOICE staff
CHOICE staff
Last updated: 15 April 2021
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EnergyAustralia sells electricity to over 1.4 million households, or over 15% of Australia's residential customers, according to 2019/20 figures. EnergyAustralia joined the Australian market in 1995 and claims to deliver simple, more affordable energy. EnergyAustralia is one of the few energy retailers that has carbon neutral status for its organisation, but this doesn't mean its energy production is carbon neutral.

EnergyAustralia (as it is today) was established in 1995 currently has over 1.4 million customers - it is a foreign owned entity primarily owned by CLP Holdings in Hong Kong. Their head office is in Melbourne, but their contact centre is in Geelong.

The company owns and operates coal, gas, solar and wind energy representing enough power to power 4 million households. It operates two large coal fired power stations and a gas-fired power plan in New South Wales.

EnergyAustralia is one of the few carbon neutral power companies in Australia, however this is purely one of their products where customers can choose to "Go Neutral", not their organisation.

Contact details for Energy Australia

Which states does EnergyAustralia supply?

CHOICE Expert rating on EnergyAustralia

CHOICE verdict on EnergyAustralia

Environmental

  • EnergyAustralia is the second biggest carbon polluter in Australia, according to the Green Electricity Guide.
  • Although it invested heavily in renewables in 2017, it has the least ambitious decarbonisation goals of Australia's 'big 3' energy providers.
  • EnergyAustralia offers carbon offsets.
  • One of its products is carbon neutral (but not the organisation).

Customer service

  • 21,745 (or 1.5%) of EnergyAustralia's customers lodged complaints against the company in 2019-20.
  • 67% of calls made to EnergyAustralia are answered within 30 seconds. 
  • Some callers are left waiting longer – the average wait time is 101 seconds.
  • 5% of callers hang up before their call is answered.

EnergyAustralia's energy sources