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Compare CUA Health health insurance

How CUA Health rates for member complaints, gap cover and ambulance.

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CUA Health summary

CUA Health was founded in 1976 by CUA, Australia's largest customer-owned financial services provider, with the philosophy to provide an affordable health care alternative. It has about 80,200 members.

CUA Health contact details

Phone: 1300 499 260

Email: cuahealth@cua.com.au

Website: cua.com.au/health

 Is CUA Health nonprofit?

No, but CUA's parent company is a mutual organisation.

Does CUA Health get many complaints from members?

CUA Health complaints rating: High

When we score policies we give each fund a complaints rating, based on the number of complaints and serious disputes the Ombudsman deals with. We take into account the size of the fund, so big funds don't get automatically penalised for having more complaints.

  • The ratings are Low, Medium and High.

How good is CUA Health's gap cover?

A medical gap is the difference between Medicare's recommended fee and what your doctor actually charges for a treatment or service.

Health funds have agreements with particular doctors and hospitals to cover all of the gap, which are called 'no gap agreements', or part of that gap, which are called 'known gap agreements' (these will have lower out-of-pocket costs, usually less than $500).

Our graphic below displays the CHOICE gap rating, which takes into account the percentage of services where members either paid no gap or a known gap, compared to the state average.

Rating scale

  • Above average
  • Average
  • Below average
  • Well below average

We also display the percentage of medical services that CUA Health covers with no gap, and compare it to the industry average. The higher the percentage, the more effective the fund's gap scheme is in a state or territory.

How many hospital agreements does CUA Health have in my state?

The benefit amount your fund pays you for hospital services depends not only on the type of cover you buy, but also whether your fund has an agreement with the hospital where you're treated. 

The table below shows how many hospital agreements CUA Health has in your state compared to the fund with the highest number (the industry maximum). Note that public hospitals don't have agreements with specific funds and are generally treated as though they're agreement hospitals.

Does CUA Health offer any discounts?

Discount for direct debit: 4%

Discount for annual prepay: None

Total discount for annual prepay via direct debit: 4%

Does CUA Health offer ambulance cover?

All CUA Health policies have emergency ambulance cover.

Does CUA Health offer family policies that cover adult children?

Yes, adult children are covered up to age 23 and up to age 25 if in full-time study.

Does CUA Health let you claim online or in-app?

Online claiming and app.

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