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White Knight hand sanitiser recalled by ACCC

CHOICE investigation: Our third test of hand sanitisers showed most had the required alcohol content, but one has now been recalled.

Last updated: 17 December 2020


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Need to know

  • White Knight hand sanitiser has been recalled by the ACCC, after CHOICE testing found it didn't contain the recommended quantity of alcohol to be effective 
  • Government says the ACCC is finalising a new information standard to improve the safety of hand sanitisers

Since we first started testing the alcohol of hand sanitisers in July, CHOICE has found two products that failed to meet the minimum required alcohol content to be effective. 

First we found that Air Clean Instant Hand Sanitiser from clothing company Mosaic Brands contained just 23% alcohol content, even though it was labelled as containing 70% alcohol. 

In September, we published results of testing on another 29 products, all of which passed. 

Then in November we found that a White Knight hand sanitiser also failed to meet its stated alcohol content. The ACCC has now recalled two of that brand's products.

Hand sanitiser testing round 3: What we found

Following publication of our second round of testing results and thanks to donations from more than 300 CHOICE members and supporters to help fund the tests, we commissioned Australia's National Measurement Institute (NMI) to test another batch of locally bought hand sanitisers for alcohol content. 

This latest test yielded mixed results.

On the one hand, we can add another 27 products to the list of hand sanitisers that consumers can use with the assurance that they'll offer some protection against COVID-19, especially when washing your hands is not an option.

But unfortunately one product we tested, White Knight Hand Sanitiser 500ml, failed to meet the 60% threshold, though the product's label says either 70% or 75% alcohol. 

We brought this to the attention of the ACCC, and White Knight Antibacterial Hand Sanitiser 500ml and White Knight Sweet Berry Antibacterial Hand Sanitiser 500ml have now been recalled by the regulator. (The products are sold in clear, white and clear brown plastic bottles). 

As the ACCC has warned, consumers should immediately stop using these products and return them for a full refund.

The recommended minimum alcohol content for effective hand sanitisers ranges from 60% to 80%, depending on the type of alcohol. The WHO standard is 80% ethanol or 75% isopropyl alcohol. Australia's Therapeutic Goods Administration (TGA) calls for at least 60% alcohol.

White Knight Hand Sanitiser: Another product failure

White Knight Hand Sanitiser (500ml bottle) is the second hand sanitiser we've tested that has failed to meet the 60% alcohol content needed to effectively disrupt the virus envelope. It contained only 52% alcohol, despite its label claiming 75% alcohol. 

Like the other products we tested, this sample was bought online (we purchased it from, but we know that this product is also sold at United Petroleum petrol stations.

We contacted the distributor of the product, White Knight Sanitation Pty Ltd, an associated company of United Petroleum, to ask them for comment. They told us that the product was manufactured by Teddie Group Pty Ltd, who had been contracted to produce White Knight's hand sanitisers. 

The White Knight Hand Sanitiser 500ml bottle contained only 52% alcohol, despite its label claiming 75% alcohol

In their response they stated that they had immediately withdrawn the product from sale in all United Petroleum outlets and were conducting urgent testing of the product. They also told us they had previously cross-checked the volume of ethanol supplied against sanitiser produced by the manufacturer, and found it was consistent with the information provided by the maker. They also spoke to Teddie Group after learning of our results, who stood by their claim that the product contains at least 75% alcohol.

"White Knight's response is what we expect to see and we thank the companies involved for taking the matter seriously," says Dean Price, senior campaigner at CHOICE. 

Government says new standard is close

CHOICE is calling for better regulation of hand sanitisers sold in Australia. 

The Australian Government has an opportunity to ensure that hand sanitisers are effective. We believe they should act quickly to ensure that:

  • hand sanitiser contains at least 60% alcohol
  • labels are easy to understand
  • spot testing happens to make sure the label on the bottle matches the contents.

At the moment, most of these products aren't required to contain a minimum amount of alcohol to ensure they're effective against COVID-19. As we've seen through our testing, without stronger regulation on hand sanitisers, there's little to stop companies selling ineffective products. 

But in good news for consumers, it seems that the government is taking heed. Assistant Treasurer Michael Sukkar, who has responsibility for the Australian Consumer Law, has been working on this issue. We approached him for comment in light of these latest results. 

The ACCC is finalising a proposed new information standard to improve the safety of hand sanitisers and provide consumers with a clearer understanding of the product they choose

Assistant Treasurer Michael Sukkar

"The Morrison government takes the safety of Australians very seriously. The ACCC is finalising a proposed new information standard to improve the safety of hand sanitisers and provide consumers with a clearer understanding of the product they choose," he says. 

"The new standard will require hand sanitiser products to disclose alcohol content on product packaging and include safety warnings.

"Further, the ACCC is investigating allegations that some hand sanitiser suppliers have made false or misleading claims about alcohol content. The government expects suppliers to provide safe and effective hand sanitiser products, in appropriate packaging, with relevant warnings at all times," he adds.

Other problems with hand sanitiser

Beyond simple failure to meet the alcohol levels needed for a hand sanitiser to be effective, we've also identified problems with the way the information regarding alcohol content is provided, with some brands providing alcohol concentration in weight/volume, others weight/weight and others volume/volume. Without guidelines, this can make it difficult to know whether a product meets the recommended concentration of alcohol.

Other problems include inappropriate packaging that could increase the risk of ingestion, and mixtures of different kinds of alcohol (ethanol and isopropanol) which again make it difficult to know whether a product will be effective. CHOICE hopes that the new standard will also address these issues. 

Hand sanitisers in the time of COVID-19

Among the many disappointing practices by businesses large and small we've been tracking during the COVID-19 crisis, the marketing and sales of some hand sanitiser products have been especially troubling.

Price gouging on essential items and panic marketing is bad behaviour. Selling products that promise to protect you against a deadly virus when they won't is far worse.

In the midst of a shortage of quality hand sanitisers that would be effective against the coronavirus pathogen, many retailers who hadn't previously sold sanitiser jumped into the market.

Price gouging on essential items is bad behaviour. Selling products that promise to protect you against a deadly virus when they won't is far worse

Some amped up the advertising on products that wouldn't actually protect you, such as alcohol-free hand sanitisers

Some appear to have acted in good faith in their efforts to bring more product to market. The distilling industry, for instance, repurposed itself in some cases from makers of whisky, vodka and gin to makers of alcohol-based hand sanitiser.

According to deputy president of the Australian Distillers Association Cameron Syme, the industry produced products that met the World Health Organization (WHO) standard of 80% ethanol, with hydrogen peroxide, glycerol and distilled or boiled water.

Then there were businesses that weren't so conscientious, in particular the women's clothing retailer, Mosaic Brands.

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Stock images: Getty, unless otherwise stated.