Speed scores are based on a six-month average, where available, of NBN provider speed scores on our broadband performance measuring program between January and June 2018. Satisfaction scores are based on our 2017 ISP satisfaction survey.
Why we've partnered with WhistleOut
We've partnered with search engine WhistleOut to help you find and buy the right plan for you. The 'compare plans' links in the above table will take you to their site. While we make money if you buy through WhistleOut, this doesn't influence our rankings. 100% of the money we make goes straight back into our nonprofit mission.
How fast are TPG NBN plans?
Each month, our broadband provider performance program records the NBN speeds of Australian internet service providers (ISPs).
On average, between January and June 2018 TPG came a close second with 74%, behind iiNet’s 75%. This means TPG owned the fastest two ISPs for this period.
For our most monthly recent scores, visit our performance measuring program.
Are TPG customers happy?
Our 2017 ISP satisfaction survey asked close to 2000 CHOICE members what they thought of their provider – 204 of whom were TPG subscribers. In total, we collected enough data to publish on seven ISPs: Telstra, Optus, iiNet, TPG, Internode, iPrimus and Dodo.
Respondents gave their thoughts on connection reliability, speed, value for money, technical support, customer support, bill clarity and how easy it was to set up a new plan.
TPG came 5th overall in satisfaction, scoring just above average overall. It scored best out of all providers in the ‘Value for money’ section, but just above, below or equal to the average in every other category.
However, the top two ISPs are also subsidiaries of TPG – Internode and iiNet.