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Telstra broadband review

How does Telstra stack up as a mobile phone and NBN provider?

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Last updated: 13 October 2020

Telstra is Australia's biggest mobile and internet plan provider, but how do they compare to the rest? We compare the top providers on how fast their NBN speeds are, and how satisfied their customers are.

Just want to switch your provider? Go to our Best Plans for NBN.

How fast are Telstra NBN plans?

Each month, our broadband provider performance program records the NBN speeds of Australian internet service providers (ISPs).

However there is also whether customers are happy with the speed they are receiving, which we survey every few years.

For our most monthly recent scores, visit our performance measuring program.

We care about accuracy. See something that's not quite right in this article? Let us know or read more about fact-checking at CHOICE.

Why we've partnered with WhistleOut

We've partnered with search engine WhistleOut to help you find and buy the right plan for you. The 'Search Providers' button above will take you to their site. While we make money if you buy through WhistleOut, this doesn't influence our rankings. 100% of the money we make goes straight back into our nonprofit mission.

How do Telstra mobile plans compare?

In 2019 we collected data on mobile phone service providers, both for plans including a phone and for SIM-only (if you already have a phone). You can see who the best provider for mobile plans with a phone is.

Are Telstra customers happy?

Telstra is the lowest scoring int eh satisfaction area, as an overall ISP. As our largest ISP in Australia, this is disappointing, and we expect better. 

Do many people complain about Telstra?

Over 50% of complaints to the Telecommunications Industry Ombudsman (TIO) are about Telstra, which is over half. We couldn't say whether this OK because Telstra has a very large customer base or that they don't satisfy their existing user base because the TIO doesn't release subscription figures, unlike the electricity industry. On a positive note, complaints have been decreasing from last year.