CHOICE lodged a complaint to the Australian Competition and Consumer Commission (ACCC) to investigate potentially misleading and deceptive conduct by health insurer GMHBA when offering private health insurance policies bundled with a rewards program, AIA Vitality.
This complaint centres on the failure of GMHBA to disclose the additional cost of the program on their website, the misleading nature of the discounts outlined on the website, and not allowing people to opt-out of the program when purchasing health insurance online.
Download complaint (PDF)
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