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Origin Energy review

Origin Energy is one of the largest electricity retailers in Australia. Here's what you need to know before deciding whether to switch to Origin Energy.

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CHOICE staff
CHOICE staff
Last updated: 16 April 2021

Origin Energy sells electricity to over 2.2 million households, or just over 27% of Australia's residential customers, according to 2019/20 figures. The company claims to make energy more affordable, more sustainable, smarter and easier.

Established in 2000, Origin Energy has more than 2.2 million customers and is  publicly owned.

The company owns and operates coal, natural gas, solar and wind power generator plants. It operates six natural gas fired power stations and one baseload station to provide everyday energy use. It also owns five peaking stations for peak power use, generally during the height of summer and winter months. Origin claims to be Australia's largest buyer of utility scale solar.

It is one of the few energy retailers that is carbon neutral for its product.

Origin Energy's electricity tariffs vary according to your state and the chosen plan, and may include fixed-rate tariffs, discounts, a carbon-neutral option and solar feed-in tariffs.

Contact details for Origin Energy

Which states does Origin Energy supply?

CHOICE Expert rating on Origin Energy

CHOICE verdict on Origin Energy

Environmental

Origin Australia is publicly listed and Australia's largest energy retailer. 

  • Origin Energy invests heavily in CSG (colloquially known as fracking), and lobbies for support in this area.
  • However Origin Energy also heavily invests and supports demand response management.
  • It has above average export solar pricing.
  • Origin Energy also supports local energy trading.
  • Origin is carbon neutral for its product.

Customer service

  • 31,362 (or 1.4%) of Origin Energy's customers lodged complaints in 2019-20.
  • 53% of calls made to Origin Australia are answered within 30 seconds. 
  • Some callers are left waiting longer – the average wait time is 145 seconds. 
  • 10% of callers hang up before their call is answered.

Origin Energy's energy sources

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