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ActewAGL review

ActewAGL operates throughout the ACT. Here's what you need to know before deciding whether to switch to ActewAGL.

energy actewagl retail
CHOICE staff
CHOICE staff
Last updated: 16 April 2021

ActewAGL is partly owned by AGL, and operates in ACT and NSW. The company has just under 170,000 electricity customers, and also supplies gas. ActewAGL was established in 2000, and its head office is in Canberra.

ActewAGL supplies electricity – including solar – to almost 2% of Australia's electricity consumer base. The company is owned in partnership by AGL and Icon Retail Investments, making it partly Australian owned. ActewAGL supplies electricity and gas generated by AGL's assets. Neither the organisation nor its product are carbon neutral.  

Contact details for ActewAGL

actewagl.com.au

13 14 93

Which states does ActewAGL supply?

CHOICE Expert rating on ActewAGL

CHOICE Verdict on ActewAGL

Environment (based on AGL, parent company and energy generator)

  • AGL currently has extensive current investments in CSG and coal power stations, with emissions intensity above NEM average.
  • AGL was penalised by EPA NSW for pollution.
  • It offers carbon offsets (other than GreenPower).
  • AGL has comprehensive and accessible energy efficiency products and involvement in demand management/response programs.

Customer service

  • 1180 (0.7%) of ActewAGL's customers made complaints against the company in 2019/20, according to the Australian Energy Regulator's data.
  • Only 63% of customer service calls made to ActewAGL in 2019/20 were answered within 30 seconds.
  • The average wait time for a call was longer, at 87 seconds.
  • 6% of calls made to the company's customer service were abandoned before being answered.

ActewAGL's energy sources

ActewAGL supplies power generated by AGL, with sources listed below.
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