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Ask the expert about washing machines

Our experts answer reader questions.

Ask the Expert
Last updated: 21 June 2021

Ask the Expert appears each month in CHOICE Magazine. Subscribers can write to our experts with their niggling questions. We'll publish a selection of these online for members.

Front loader making cottons 'crunchy'

Subscriber question: When testing washing machines, does gentleness equal fluffiness? I recently bought a second-hand front loading washing machine, which has destroyed all my fluffy bath towels and made many of my cottons feel crunchy. I've reduced the spin cycle and only wash in cold water but it hasn't helped. I've also tried vinegar as softener, to no avail. Is there any way I can reduce the damage to my towels? Is this a front loader characteristic?

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