The annual CHOICE reliability survey asks thousands of members about the fridges they own, what they think of them and how they've held up over time.
More than 7100 members participated in our 2021 reliability survey, with 91% of respondents telling us they bought their fridge brand new. The information they provided gives us a really good indication of how various fridge brands stack up over time – something we can't test in our labs.
About the scores
Reliability
Reliability figures are based on owner assessment, not test data. We use the responses we collect from members to rate the most popular brands for reliability. We also consider the age of the products so we can compare fairly between brands.
Owner satisfaction
We ask owners to tell us what they think of the products they own, rating them from terrible to excellent. We use this information to give each brand an owner satisfaction rating so you can see what people who use the brand each day think of it.
Service
Sometimes things go wrong, and how the manufacturer responds and helps you with these issues can make all the difference to your experience and trust in the brand. For large appliances that might be more likely to get repaired, we ask members about their experience with the manufacturer's after-sale service and support. We have given each manufacturer a service rating so you know how well they support customers when they need it. We need enough feedback to report fairly, so in some cases we can't report this for all brands.
Brand reliability results are for CHOICE members only.
Our guide to buying the best fridge is free and has lots of great information and advice.
Our brand reliability scores help guide you when choosing a product, with the knowledge that the brand is well regarded by CHOICE members for customer satisfaction and reliability.
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